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Michael Dell: Our Transformation Is Complete
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AustinIT
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AustinIT,
User Rank: Apprentice
12/15/2012 | 3:50:16 PM
re: Michael Dell: Our Transformation Is Complete
Dell can be a LOT better. They may be one of the first suppliers considered when consumer and SMB customers are looking to buy. However, as someone who deals with their web properties on a daily basis, I can tell you from experience, that they are often difficult to work with. Much more than they should be. And, it involves everything from shopping, ordering, and customer support (both sales and technical). Have you ever tried to order spare parts from Dell? It is painful at best.

I happen to like and use Dell frequently for our equipment and software buys. They have many things going right (mainly choice and price). Unfortunately, the whole experience frustrates me nearly every time. That, and I have been thru roughly 5 account reps in the last two years.

There are way too many customers here in the central Texas area with HP equipment in their shops. That should tell you something about loyalty to Dell. And, I dislike HP for a lot of reasons... so generaly shy away from using their products.

Bottom line - Dell needs to improve, streamline, and stabilize all of their business processes.
cbabcock
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cbabcock,
User Rank: Author
12/15/2012 | 2:53:57 AM
re: Michael Dell: Our Transformation Is Complete
Dell has a lot of trust among small and medium-sized businesses. They're one of the few technology companies that helps them get up and running when they need computer systems That relationship is one of the things Dell is trying to capitalize on. Virtualizing a medium-sized business environment takes a lot of know-how, not just a web site configuration engine. Dell's got it. Can it make it a general service? I think it is.Charlie Babcock, InformationWeek
AustinIT
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AustinIT,
User Rank: Apprentice
12/13/2012 | 9:09:29 PM
re: Michael Dell: Our Transformation Is Complete
If Dell wants to be more successful in the consumer and SMB space (where they are lagging), they need to completely overhaul their approach to those markets... starting with a complete revamp of their Web properties... as well as how they communicate with their prospects and repeat customers via those web channels.
jebac
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jebac,
User Rank: Apprentice
12/13/2012 | 6:48:18 PM
re: Michael Dell: Our Transformation Is Complete
Thanks to Mr.Synovsky, Windows 8 is just Hide and Seek game. After Vista and now windows 8
questions is ; Will Microsoft survive? Windows 8 is an unfinished - selfish program , designed to
undermined Microsoft.


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