Comments
Amazon Outage Scrooges Netflix, Heroku
Newest First  |  Oldest First  |  Threaded View
PJS880
50%
50%
PJS880,
User Rank: Apprentice
1/6/2013 | 12:25:39 AM
re: Amazon Outage Scrooges Netflix, Heroku
It is pretty cheesy that Netflix did not fess up and held themselves accountable for the outage, instead of scapegoating AWS. On the other hand how many more times does this have to happen in order for AWS to not let it happen again. Yea sure they can hold some of the responsibility but Netflix should have made a better judgement call when not accepting the blame themselves.

Paul Sprague
InformationWeek Contributor
KLC
50%
50%
KLC,
User Rank: Apprentice
1/2/2013 | 7:25:07 PM
re: Amazon Outage Scrooges Netflix, Heroku
The article states: "Netflix customer complaints lit up social networks on Christmas Eve, but the video service could only point a finger of blame at AWS, its cloud services provider."

I disagree that Netflix can blame AWS. The big public cloud providers do not include a foolproof backup/high availability guarantee. It is up to the customers to architect, design and plan an effective backup solution. Granted, AWS misleads their clients with their "Availability Zones", but, as the repeated outages last year have shown, those are no guarantee. Netflix customers pay Netflix, NOT AWS. Netflix can only blame themselves for putting their business critical functions in a public cloud, especially given the track record of public cloud.

On a completely different tract, why are the big cloud providers having such struggles? Could it be that they have allowed themselves to become too big and unwieldy, so that the complexity has become their enemy? Maybe they should COMPLETELY isolate those availability zones, including all of the ancilliary support mechanisms, possibly even assigning dedicated support staffing to each. From what I have seen, most of the outages that have been publicized and explained have been examples of shooting themselves in the foot. Even the severe thunderstorm outage, where, for some reason, they didn't switch to their diesel backup generators BEFORE the storm hit. Are these pulbic cloud providers truly ready for prime time? Not in my book. I believe this is why there is so much interest in private clouds.
ANON1242240099751
50%
50%
ANON1242240099751,
User Rank: Apprentice
12/28/2012 | 3:47:39 PM
re: Amazon Outage Scrooges Netflix, Heroku
Thanks for pointing out those mistakes (no more eggnog for the copyeditors). They've been fixed.

Paul Travis
Managing Editor
InformationWeek.com
Darr247
50%
50%
Darr247,
User Rank: Apprentice
12/27/2012 | 8:35:11 PM
re: Amazon Outage Scrooges Netflix, Heroku
The service was "affected" not 'effected' (and impacted ain't thy bestest alt-text, neither).


The Business of Going Digital
The Business of Going Digital
Digital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.
Register for InformationWeek Newsletters
White Papers
Current Issue
InformationWeek Tech Digest - July 22, 2014
Sophisticated attacks demand real-time risk management and continuous monitoring. Here's how federal agencies are meeting that challenge.
Flash Poll
Video
Slideshows
Twitter Feed
InformationWeek Radio
Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.