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How IT Can Keep Its Strategic Role In 2013
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ChrisMurphy
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ChrisMurphy,
User Rank: Author
1/9/2013 | 3:27:22 PM
re: How IT Can Keep Its Strategic Role In 2013
Lots of great points, Terry. Looking at competitors and other industries can be hard to make time for but it can be a great way to provide that proactive piece you mention -- looking outward and being the expert who brings in new ideas others haven't spotted.
Terry Bennett
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Terry Bennett,
User Rank: Apprentice
1/9/2013 | 2:40:08 PM
re: How IT Can Keep Its Strategic Role In 2013
It seems that the issue here is IT's focus. Infrastructure & security are extremely important Without sufficient security, for example, the very existence of the company can be put at risk. That said, in far too many companies, IT has a naysayer reputation. We need to overcome this by finding a way to get the job done while still taking security and operational efficiency into account.

We in IT should understand & enable the business. We need to become more proactive than reactive. We need to constantly be looking for how to improve business results through both processes and technology. We have to regularly explore how our competitors - and those in other industries - are improving their business and bring that information back to the table while speaking in language that others easily understand. We need to create an environment in which our staff displays increasingly more creativity and innovation.

Do you think the relevance or contribution of IT would be questioned in companies where IT does this?
ChrisMurphy
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ChrisMurphy,
User Rank: Author
1/8/2013 | 2:41:37 PM
re: How IT Can Keep Its Strategic Role In 2013
Your focus on application development is a good one. If companies are going to use technology as part of their effort to get closer to their customers, guess what they're going to need? Great software fine-tuned to their business needs. Did you see NY Times just reported Disney is doing a major effort to embed tech as part of the theme park experience? That's going to require creative app developers who understand the Disney brand and business goals, and can write software that performs at a level that meets Disney's high standards.
TechYogJosh
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TechYogJosh,
User Rank: Apprentice
1/8/2013 | 7:11:59 AM
re: How IT Can Keep Its Strategic Role In 2013
The problem is definition of IT. Authors are conveniently assuming IT to be "infrastructure and security" manager. We should not forget application developers who create all cool applications, are also IT. When ill informed analysts talk about "corporate IT" or "enterprise IT" or "business users are increasing their say in IT", they have no clue about either corporate IT or what a business-user is. IT's role if seen as a gatekeeper is surely under stress, however, the same IT does all kind of application development as well. The need is to become more agile, which as the author rightly said, IT has failed to do. How can IT become more responsive, certainly not by being a "yes" department of every random business request. IT needs to start better billing and charge-backs. As businesses, with all their tall talks, balk when they have to pay for the service IT is rendering. So IT becomes a convenient whipping boy that should silently provide service without raising voice or concern. Anyone heard of indentured labor?
lgarey@techweb.com
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lgarey@techweb.com,
User Rank: Apprentice
1/7/2013 | 7:39:43 PM
re: How IT Can Keep Its Strategic Role In 2013
There's a lot of grousing about security teams being Mr. No, yet our Outlook 2013 survey shows "improve information security" as the No. 1 to-do list item - for 55%. Everyone thinks security is a killjoy, until someone leaves an iPhone with the customer list in the bar at a conference.
Lorna Garey, InformationWeek


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