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Apple Slips, Samsung Gains In Satisfaction Rankings
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Major_Pita
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Major_Pita,
User Rank: Apprentice
5/28/2013 | 6:41:35 PM
re: Apple Slips, Samsung Gains In Satisfaction Rankings
Part of the reason that Samsung's rating has improved has been that Android itself .as improved tremendously. Android 4.0 (Ice Cream Sandwich) saw an increase in usability and stability and to a large degree made the Galaxy S3 juggernaut possible, Google followed-up immediately with an Android update to 4.1 (Jelly Bean) which added even more to the mix. Furthermore, Android is beginning to look like the embedded platform of choice for a variety of smart consumer and possibly industrial devices, so those who are comfortable with (and like) Android will be more likely to choose Android in a connected TV or other device utilizing smart platform technology. Samsung obviously realizes this and has leveraged both their Galaxy brand and the platform to the point where the two are virtually synonymous.

If the 'Internet of Things' ever develops into what pundits predict, Samsung and Android will very likely be in most of the smart devices on the planet.
Michael Endler
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Michael Endler,
User Rank: Author
5/22/2013 | 6:18:20 PM
re: Apple Slips, Samsung Gains In Satisfaction Rankings
It's notable that Apple lost ground. But it's also notable that Apple is still well above the ~77 nationwide average for all industries included in the study. The competitors are making gains, but based on this report, I think Apple's customer service record is still in a class of its own.

Michael Endler, IW Associate Editor
Gussy2000
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Gussy2000,
User Rank: Apprentice
5/22/2013 | 2:28:15 AM
re: Apple Slips, Samsung Gains In Satisfaction Rankings
"The change for LG is somewhat surprising, however. It delivered some of its best-ever devices during the fourth quarter of 2012, including the Optimus G and the Nexus 4."

I just bought an Optimus G about two weeks ago. This phone is GREAT! Amazing display, very good battery life, Android 4.1.2, 1.5GHz krait quad core CPU and 2GB of RAM AND a microSD card. HTC's problem is HTC. They create a work of art like the One and then turn around an release the First. What a joke. I thought the whole idea was to double down on the One line of phones. As for LG, the Optimus Pro is getting great reviews and the G2 is coming as well as the next Nexus I believe.

I think that drop in satisfaction for both companies has nothing to do with the G and the One but older and other devices.


IT's Reputation: What the Data Says
IT's Reputation: What the Data Says
InformationWeek's IT Perception Survey seeks to quantify how IT thinks it's doing versus how the business really views IT's performance in delivering services - and, more important, powering innovation. Our results suggest IT leaders should worry less about whether they're getting enough resources and more about the relationships they have with business unit peers.
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