re: Dear IT: No One Likes Petulant Teenagers
I agree with the sentiment of this article, but disagree a bit on how to solve the problem. In my opinion there are two main problems. Yes, IT needs to change. There needs to be a greater focus on a business mindset, a better ability to speak about solving business (not technical) problems, and no more technology because it looks cool or would be a great skill to have. However, the biggest change needs to come from business leadership with the Finance, Marketing, and Sales organizations being the main culprits. Finance has to STOP pushing IT as a cost center and thinking they know more than the IT organization about how to save money. Marketing and Sales have got to stop being cowboys and start engaging with IT in cooperatively solving problems and also in providing some lead time on needed capabilities. Too many times their poor planning and knee jerk reactions to the marketplace are what creates the problems with IT....demanding something be delivered in a couple of weeks that takes months in reality to deliver. And finally, the biggest issue, every business function needs to stop playing arm chair quarter back for IT. They all think because they bought a smart phone or laptop they can run the IT function better than IT management and know what it takes to deliver IT projects, when in matter of fact they don't have a clue. It's interesting, that IT is the only functions where this happens. You don't see IT or Marketing or Sales, or Operations trying to create their own A/P functions and make payments themselves. You don't see anyone other than HR trying to dictate personnel policy or set up benefits programs. The expertise and boundaries of every business function except IT are respected. Until this changes, the in fighting will not stop. Unfortunately the best IT can do is encourage the change by doing their part, but the rest of business leadership must change to be successful and CEOs need to start stepping up to force the accountability and the needed changes.