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United Healthcare Introduces Online Bill Payments
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David F. Carr
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David F. Carr,
User Rank: Author
9/9/2013 | 9:13:51 PM
re: United Healthcare Introduces Online Bill Payments
Are the benefits all to the patient, or does United Healthcare also get some operational benefit or cost savings?
consumerDoc
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consumerDoc,
User Rank: Apprentice
11/22/2013 | 7:05:27 PM
re: United Healthcare Introduces Online Bill Payments
Here is the text of a provider I know whose experience with InstaMed has been less than satisfactorry:

 

Ijust received a notice from your company saying that not only did they not return the $15.19 in activation fees that we had previously demanded & that you had agreed to if I would sign the personal guarantee, but that you were also going to withdraw another $30.36 from my account, an amount that I never authorized.  I am outraged.  I told the first woman whom I talked to at your company that I never wanted to join it, that I just wanted payment for this one transaction.  I never ordered nor wanted a stamp and threw it away when I got it.  As I told you personally, I want nothing more to do with your company.
If you do not return the $15.19 in fees and agree not to withdraw the additional $30.36 by Sept. 13, I will contact the Consumer Fraud Department and make a complaint against your company.  I will also contact the husband of the client whose fee I was trying to collect who works in a relatively high-up position at United Health Care (the company who was using your company) and tell him what happened in detail and suggest that he talk to the appropriate people in his company about no longer using your services.
 
jaysimmons
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jaysimmons,
User Rank: Apprentice
9/13/2013 | 3:37:42 AM
re: United Healthcare Introduces Online Bill Payments
Is United really the first payer to accept online bill payments? That is very surprising to hear. It just makes you realize just how far behind the healthcare field has been in regards to other fields in terms of technology. I hope this causes other payers and more hospitals to start accepting credit card payments and allow patients to see and track their statements and claims.

Jay Simmons
Information Week Contributor
Ken Terry
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Ken Terry,
User Rank: Apprentice
9/13/2013 | 5:36:03 PM
re: United Healthcare Introduces Online Bill Payments
United is doing this to better serve its members and employer customers and increase member retention. Secondarily, it's aiding small practices that don't have any means for patients to pay them online.


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