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DevOps: IT's Only Chance Of Keeping Up
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Charlie Babcock
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Charlie Babcock,
User Rank: Author
3/25/2014 | 7:25:52 PM
DevOps, a critical development
My thanks to Rackspace CTO John Engates in answering the reader questions below on his piece. Perceptive comments from both readers & John. DevOps is a more critical topic than many people think. John's previous post on what ails Healthcare.gov after his visit to Washington at the invite of the Obama admin., also drew lots of comment. http://www.informationweek.com/healthcare/policy-and-regulation/rackspace-ctos-prescription-for-healthcaregov/d/d-id/1112984
jengates
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jengates,
User Rank: Apprentice
3/25/2014 | 7:04:12 PM
Re: How to get the two sides talking?
Charlie:

The best way to get the two sides talking is put them on the same team, locate them in the same room, have them report to the same VP, have them look at the same dashboard, and have them share the same goals. For example, if uptime is a priority for the entire team, and the developers are going to lose their bonus if the app experiences downtime, you better believe the dev team is going to do what they can to minimize downtime. They will ask the ops guys how they can help.

This is obviously a very small part of the equation, but it is a way to get going in the right direciton. Breaking down the silos is definitely a step in the right direction.
jengates
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jengates,
User Rank: Apprentice
3/25/2014 | 6:58:30 PM
Re: Which comes first?
Rajat:

I believe that the world is moving faster and competition is global. In this world, I believe that the nature of what we think of as "IT" has changed. IT no longer lives behind the walls of the IT deparment. It's everywhere in the business. Today I was at the Adobe Summit, a marketing conference, and Adobe's CEO was telling the audience that everything needs to be connected. There isn't a separation of the website and the ERP and CRM. They are getting more and more connected. They must get more and more connected or you can't deliver on the experience that users have come to expect.

In the world we're heading toward, software drives everyhing and the people who can build better software, faster will win. So to answer your questions, we're moving faster because we must to maintain our competitiveness.
jengates
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jengates,
User Rank: Apprentice
3/25/2014 | 6:51:17 PM
Re: Unique flavors
jsgibbons: I haven't read any great books specifically on Dev/ops that I could recommend. One book that is not specifically about Dev/Ops, but could be useful nonetheless is The Lean Startup by Eric Ries. The idea of larger organizations acting like a startup is potentially one avenue toward successfully adopting Dev/Ops. We have even seen larger companies carve out space (resources, real estate, separate management structure) to incubate a team that acts like a startup in an attempt to simplify the adoption and to prove the value. This is often a place where companies engage Rackspace to help build out their private cloud.

We have also recently announced a managed service offering where we help companies get to dev/ops faster by Rackspace doing a lot of the heavy lifting for you. We run Chef, build your recipes, and help automate your applications.
rbhargava
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rbhargava,
User Rank: Apprentice
3/24/2014 | 11:50:03 PM
Which comes first?
John - great article. We enjoyed hearing Tarun (@tarunbhatti) speak at our DevOps State of the Union event earlier this month about how Rackspace has compressed product cycle times dramatically. Interesting question for you - do you believe that IT has enabled businesses to move faster / at a pace they have never seen before or do you think that companies just want to move that fast and so IT has to keep up? I've been thinking a lot about what's the engine here - is it because we can or is it because we must therefore we will find a way?

I know that it's tough to touch on this is an article, but I think it would be interesting to hear a couple of the key lessons that you all learned in making Rackspace a DevOps organization.

Thanks,

-Rajat

Rajat Bhargava

JumpCloud
Charlie Babcock
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Charlie Babcock,
User Rank: Author
3/24/2014 | 2:33:53 PM
How to get the two sides talking?
I suspect each implementation is specific to the organization. Some of the things John Engates is saying reflects that. At the same time, wouldn't there be a set of best practices and learnings from prioor efforts? How you get two different cultures, development and operations, talking and sharing responsibilities might be unique to each organization.
jagibbons
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jagibbons,
User Rank: Ninja
3/24/2014 | 1:36:04 PM
Unique flavors
As one who is considering embarking down the road toward DevOps, I suspect the particulars of each implementation look different across companies. Or, is there a good playbook or template that should be investigated?


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