Google's Gmail Adds 'Canned Responses' - InformationWeek
IoT
IoT
Cloud // Software as a Service
News
10/22/2008
05:30 PM
Connect Directly
Google+
LinkedIn
Twitter
RSS
E-Mail
50%
50%
RELATED EVENTS
[Best Practices] Managing Multiple Clouds
Jul 26, 2017
Putting all your eggs in one cloud basket is risky, because clouds are not immune to denials of se ...Read More>>

Google's Gmail Adds 'Canned Responses'

Along with "Suggested Contacts," the search engine's auto-reply feature was driven by user requests.

Google on Tuesday rolled out two new Gmail features that promise a better user experience.

One provides more automation, the other less.

Gmail Labs, a menu tab accessed through the Gmail Setting page, has begun testing Canned Responses. Gmail engineer Chad Parry describes it as "e-mail for the truly lazy."

"If you're sick of typing out the same reply every time someone e-mails you with a common question, now you can compose your reply once and save the message text with the 'Canned responses' button," Parry explains in a blog post. "Later, you can open that same message and send it again and again."

Canned Responses can be used conjunction with Gmail's filters as an auto-responder, replying automatically to messages with certain keywords.

In a change that makes Gmail less automated, Benjamin Grol, product manager for Google Contacts, said in a blog post that Google is revising the way that Gmail suggests contacts. "Up to this point, if you e-mailed someone five times, we'd automatically move them into My Contacts," he said. "Now, we'll no longer automatically add contacts to your My Contacts group. Instead, you can go to Suggested Contacts, select the contacts you'd like and move them into My Contacts."

Previously auto-added contacts that haven't been edited will be moved back to Suggested Contacts as part of this change, which is being rolled out over the next few days.

This represents the second recent de-automation of Gmail's contact handling. In July, Google created two contact groups, "My Contacts" and "Suggested Contacts," where there was previously just one, as a way to alleviate the clutter caused by automatically creating contact entries for people e-mailed frequently.

In addition to their organizational benefits, these changes to the way Gmail handles contacts should make Gmail a bit more secure. By requiring affirmative user action before adding an e-mail address to the My Contacts list, Google makes it less likely that an untrustworthy individual might slip through Gmail's spam filter and get inadvertently associated with known and trusted contacts.

It's also noteworthy that both of these changes were driven by user requests. When Google last week changed the way iGoogle worked, many users complained because they felt that the iGoogle changes were forced upon them and were driven by Google rather than by customer demand.

Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
How Enterprises Are Attacking the IT Security Enterprise
How Enterprises Are Attacking the IT Security Enterprise
To learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.
Register for InformationWeek Newsletters
White Papers
Current Issue
IT Strategies to Conquer the Cloud
Chances are your organization is adopting cloud computing in one way or another -- or in multiple ways. Understanding the skills you need and how cloud affects IT operations and networking will help you adapt.
Video
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Flash Poll