UPCOMING EVENTS

ICMI’s Contact Center Expo is a community-focused event that offers a unique experience you won’t want to miss. Our 2-day training classes, half-day workshops, and sessions are taught by industry leaders who are on the cusp of the latest trends. Our featured keynote speakers will inspire new ways of thinking. Visit local contact centers during our incredible site tours (Disney, Universal, and more!) Get the latest cutting-edge solutions at our vendor expo to solve your contact center’s technological needs. Join us this October 24 – 27, 2022, in sunny Orlando, FL to spend quality time with your peers, and tackle the challenges and opportunities that will enable positive growth and change in the contact center industry.

SMW is the definitive event for service management professionals seeking knowledge, trends, frameworks, and solutions to help drive your organization forward. Network with industry peers, get your direct questions answered, and stay on the forefront of where the service management industry is headed into the future. This is your chance to put your projects, objectives, and organizational goals first. In just a few days, focus on nothing but service management, without the distraction of the office, and advance your implementation projects in the right direction with some of the best industry experts in the business guiding the way forward.