Commentary

Dave Methvin
 

Microsoft Live Search Cashback Deserves Some Credit

With Live Search Cashback, Microsoft has decided that it's willing to take some heavy losses to buy search market share. Ignoring the bribery, which inevitably will have to end, the search engine itself is actually pretty good.

With Live Search Cashback, Microsoft has decided that it's willing to take some heavy losses to buy search market share. Ignoring the bribery, which inevitably will have to end, the search engine itself is actually pretty good.The benefit of this program for the merchant is that it's a cost-per-action plan for customer acquisition, with the cash kickback coming from the merchant and going into the customer's account. Normally the search engine company would take a cut of that money -- or all of it -- but for now Microsoft is passing the entire amount back to the customer. It's better in many ways than the cost-per-click plan that's typical of Google AdWords, which makes the merchant pay but doesn't guarantee a sale. It's a lot harder to perpetrate "action fraud" than "click fraud," for example.

Live Search Cashback beats Google Product Search with the "Bottomline Price" feature. I can't tell you how many times I've searched for the best price on a product, only to go through most of the purchase process and find out there are additional processing fees or outrageously high shipping charges. So back I go to the search listings and try several other sites until one of them has a reasonable total price. Live Search eliminates those empty-basket shopping trips by showing the actual price after tax, shipping, and cash back allowance. Several other search engines like PriceGrabber have this feature as well; it's surprising that Google lags behind here.


More Windows Insights

White Papers

More >>

Reports

More >>

Webcasts

More >>

A lot of you probably work for large companies and have company credit cards. That is one of the places where purchase gimmicks can generate sales, and one of the reasons why I don't like them. I'm a business owner, and these kinds of deals provide the wrong incentives. Employees can be tempted to steer company purchases toward these deals not because they're the best price, but because they get to keep the kickbacks -- rebates, gift certificates, airline miles, you name it.

In the end, what I really want is to quickly find a product at a good price, and my experiments with Live Search Cashback did that. I'd love to see Live Search integrate product and merchant reviews, which Google Products already has; a good price means nothing if the merchant can't deliver or the product doesn't work. Although a lot of people will no doubt come to Live Search for the cash back, Microsoft's built a search engine that's good enough to use whether they pay you or not.


Related Reading




Currently we allow the following HTML tags in comments:

Single tags

These tags can be used alone and don't need an ending tag.

<br> Defines a single line break

<hr> Defines a horizontal line

Matching tags

These require an ending tag - e.g. <i>italic text</i>

<a> Defines an anchor

<b> Defines bold text

<big> Defines big text

<blockquote> Defines a long quotation

<caption> Defines a table caption

<cite> Defines a citation

<code> Defines computer code text

<em> Defines emphasized text

<fieldset> Defines a border around elements in a form

<h1> This is heading 1

<h2> This is heading 2

<h3> This is heading 3

<h4> This is heading 4

<h5> This is heading 5

<h6> This is heading 6

<i> Defines italic text

<p> Defines a paragraph

<pre> Defines preformatted text

<q> Defines a short quotation

<samp> Defines sample computer code text

<small> Defines small text

<span> Defines a section in a document

<s> Defines strikethrough text

<strike> Defines strikethrough text

<strong> Defines strong text

<sub> Defines subscripted text

<sup> Defines superscripted text

<u> Defines underlined text

InformationWeek encourages readers to engage in spirited, healthy debate, including taking us to task. However, InformationWeek moderates all comments posted to our site, and reserves the right to modify or remove any content that it determines to be derogatory, offensive, inflammatory, vulgar, irrelevant/off-topic, racist or obvious marketing/SPAM. InformationWeek further reserves the right to disable the profile of any commenter participating in said activities.

Disqus Tips To upload an avatar photo, first complete your Disqus profile. | View the list of supported HTML tags you can use to style comments. | Please read our commenting policy.
T-Shirt Giveaway T-Shirt Giveaway: Each week we're selecting one great comment from our readers. The author of the comment will receive an InformaitonWeek Community t-shirt. So get posting!
Subscribe to RSS

Resource Links