For years, unified communications and collaboration tools have been telling a compelling story about the tools businesses use to communicate with each other and with their customers. The tech tale been unfolding for years, and now that story is beginning to solidify and take shape.
No longer regimented into segments of just voice, just data, or just video, the communications industry is marching toward a multi-modal and multi-dimensional vision of enterprise communications.
Voice, data and video are combining -- with portions of each mode embedded into the others -- to redefine the enterprise communications landscape.
This saga will be detailed by the players themselves, in the company of industry experts at VoiceCon 2010, taking place at the Gaylord Palms Resort & Conventions Center in Orlando, Fla., March 22 - March 25. InformationWeek caught up with Fred Knight, general manager of VoiceCon, to see what's in store for this year's event. To register, click here.
"This year we've reached the third wave of true convergence," said Knight. "A lot of enterprises' internal organizations are structured for convergence. They've completed a lot of work on their infrastructure to support it. Convergence offers improvements in productivity, supply chain management, customer relationships, and in revenue. We've seen the ways of thinking about communications evolve, and it is all based on the growing power of technology itself. VoiceCon 2010 will help people think about communications in an entirely different way."
Watch the trends and you'll see the direction enterprise communications is moving. VoiceCon offers programming on the most prominent trends.
The marriage of wide-area networks and session initiation protocol trunking, for example, has played a large role in defining the industry's trajectory. SIP trunking can extend voice over Internet protocol capabilities beyond a private network and across the public internet or public switched telephone networks.
"Extending VoIP features and costs has been a real problem in the last six to eight months," said Knight. "The availability of new WAN services like SIP trunking that are finally commercially available -- and affordable -- in a wide number of locations is a key technology to pay attention to."