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5/15/2013
05:45 PM
Larry Seltzer
Larry Seltzer
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Google Apps To Microsoft Office 365: 10 Lessons

Switching from Google Apps to Microsoft Office 365, you will find good and bad surprises. But overall, Microsoft's Web apps make the migration worthwhile.
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One of Gmail's "innovations" was to abandon the traditional hierarchical folder model. In Gmail, you don't move or copy messages to folders -- you give them labels. The labels themselves can be hierarchical, but the big difference is that one individual message can have more than one label. If you think of labels as folders, this means that a message can exist in more than one folder. Another one of Gmail's departures from conventional email is archiving, which takes a message out of view, but leaves it available for search. I was never quite sure over the years how, but frequently Gmail would archive a message when I didn't intend it. If I didn't know what to search for, it was gone.

Now that I'm back on a classic folder model I'm much happier and everything seems logical. I can still search and find anything I want and messages no longer disappear mysteriously. Outlook's auto-archiving feature, moves items to a PST file, is clumsy compared to Gmail's, but it's much more flexible, and there are many third-party products to assist with Exchange search and archiving.

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AustinIT
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AustinIT,
User Rank: Apprentice
5/17/2013 | 5:10:12 AM
re: Google Apps To Microsoft Office 365: 10 Lessons
Hi Larry,
Great article and thanks for sharing your experience. I too ran into the same problem that you did early on in my learning of how to migrate users to Office 365. Namely the issue where your email address is in use as both a Windows account and as an Office365 email address. Before setting up my own Office365 subscription, I had my custom Domain hosted at a major ISP. My email address had been in use for years and I intended to keep using it once I migrated my custom Domain to Office365. I also happened to have had a Microsoft account that was setup using this same email address. This presented the problem you highlighted because Office365 setup using my custom Domain created a new O365 account with that same email address as well. The Office 365 account is completely different from the Microsoft account and will cause confusion to many users who are unaware of this distinction and its impact on working with the two Microsoft signons for their online services.
Microsoft needs to somehow address this issue because I'll bet it comes up often.
Other than that, I am glad you like Office 365. It has turned out to be one of the best products that Microsoft has created and it is only getting better.
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