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9/23/2005
07:35 PM
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A Step Ahead

The only thing better than this article is the fact some will think it's new information ("Business And Industry Knowledge Will Be A Priority For IT Staffs In 2008," Sept. 13, 2005).

If any company's programmers don't understand the customers' business enough to invent their own enhancements or fix subtle bugs, then they're not doing their jobs.

Meanwhile, I keep reading articles about how employees at Google are coming up with new products for their company in their spare time.

Thomas Gagne
CTO, HCS Payment Services, Huntington Woods, Mich.


Not Worth The Price

The Wi-Fi providers need to make agreements with each other to keep the cost low ("Airline Wi-Fi Hasn't Caught On With Business Travelers," Sept. 6, 2005).

On my last trip, I had about half an hour at each point. To just check E-mail at each leg, I'd have paid more than $70. Too much to even try.

Donald M. Dodge
VP of Research, Calmont Wire & Cable, Santa Ana, Calif.

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