Baptist Health in Jacksonville, Fla., made a strategic decision nearly 10 years ago to open its Baptist Medical Center South facility, then under construction, as a paperless facility. When the first patients entered in 2005, a full EHR was in place, making it the first all-digital hospital in northeast Florida and among the first in the country.
"That began our journey to deploying electronic medical records at not only our hospitals but at our ambulatory clinics, too," senior VP and CIO Roland Garcia said. All five Baptist Health hospitals now use Cerner EHRs for inpatient care, and the health system recently completed rolling out an Allscripts system at its network of more than 40 primary care clinics.
IT has "given us a competitive edge in our local market," Garcia said. Baptist Health led quality and patient satisfaction rankings in National Research's 2009-2010 survey of the Jacksonville area, including for personalized care, latest technology and equipment, and the widest range of services. Baptist also made the 2011 InformationWeek 500 for its innovative use of IT.