The Social Security Administration is known more for its mainframes and aging COBOL programs than its computing prowess. However, the agency has a new tech champion in CIO Frank Baitman, who's pushing development of Web services, healthcare IT, and more.
Social Security processes 39% of its retirement applications online. Baitman, a former IBMer, is looking to raise that percentage by overhauling the agency's website and adding Web services that, from the user's perspective, are more like the experience of online banking. He's also created new organizations focused on innovation and strategy, and is working to integrate electronic medical record data into Social Security's systems to expedite benefits decisions.