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Jeff Stovall is leading Charlotte's government into the digital age. That's reflected in the city's high ranking (it placed fourth) among major metro areas in the Center for Digital Government's 2010 Digital Cities survey.
In October, the city launched an iPhone application, My Charlotte, that puts city services into the hands of on-the-go residents. Plans call for Android and BlackBerry versions next. The city is also automating its 311 information service via an avatar that answers basic questions at a fraction of the cost of those handled by live call center representatives. In support of internal operations, Charlotte has adopted SOA standards, and it has ERP and Microsoft BizTalk projects under way. Going forward, planned projects include business intelligence, tests of Microsoft Exchange Online and SharePoint Online, a security metrics dashboard, and single sign-on.
Before taking the job in 2008, Stovall worked for Sprint, Corning, and DuPont.
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