Fired HealthCare.gov Contractor CGI Won't Starve - InformationWeek
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Government // Leadership
Commentary
1/13/2014
05:45 PM
Ken Terry
Ken Terry
Commentary
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Fired HealthCare.gov Contractor CGI Won't Starve

Centers for Medicare & Medicaid Services replaces HealthCare.gov prime contractor CGI with Accenture. But CGI won't go hungry for Medicare contracts.

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WKash
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WKash,
User Rank: Author
1/14/2014 | 4:47:09 PM
Re: Soft landing
Ken has it right that the only a handful of firms have the expertise to navigate the gauntlet of federal procurement rules and ALSO deliver at the scale required by the federal government.  That's why CGI Federal was found to be the best technical applicant at the time when it bid on the HealthCare.gov project, even thought a closer look at its past performance should have shot up warning flares. 

The big question now is, can Accenture realistically repair the foundation, establish the necessary ties with the remaining contractors and begin engineering the fixes HealthCare.gov really needs at the price tag and on the schedule it has agreed to with CMS?
SaneIT
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SaneIT,
User Rank: Ninja
1/14/2014 | 11:48:37 AM
Replacing CGI
While Accenture is no group of slouches I do wonder if they have taken a very long look at the health care site and started negotiating based on what it will take to fix and maintain what CGI already did.  Many times and I suspect this is true with HealthCare.gov coming in second and facing all of the angry stake holders is harder than being the company that failed to deliver.  Accenture is going to be expected to deliver some fixes NOW and without the benefit of being able to say "this hasn't been done before".  They will be doing as much clean up as they will be doing new work and the clean up is a no win situation so I feel for anyone working on that project.
Ken Terry
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Ken Terry,
User Rank: Apprentice
1/14/2014 | 11:47:52 AM
Re: Soft landing
That's true, but it's also the big, connected firms that seem to sail right on. David Blumenthal and others have spoken about this and how the vendors selected for government projects seem to be those that are best at navigating the procurement maze. Accenture is one of those companies, too, but it has done very little work for CMS up to now. Maybe it will bring a fresh perspective to the healthcare.gov mess.
David F. Carr
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David F. Carr,
User Rank: Author
1/14/2014 | 11:43:58 AM
Soft landing
Seems better than this firm deserves. You have to screw up really big to escape the consequences.
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