Not all health information exchanges have successfully bridged the interoperability gap. A recent KLAS report on HIE vendors evaluated how well they deliver on their promises.
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KLAS declares the Cerner Hub a "good HIE product" for exchanges in the Cerner network, particularly when it comes to outpatient networking. It was the only HIE vendor with scores that improved since the previous year's report, and it saw increased ratings in support and development. Users described active engagement from Cerner on developing a better patient portal and bidirectional exchange. The Cerner Hub also saw improved ability to exchange with non-Cerner EMRs when working with its partner, Certify Data Systems. Providers use the Hub primarily to share laboratory and radiology results, but it does need development around bidirectional orders and analytic capability, according to the report.
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