There's tension between IT departments and grassroots Web 2.0 efforts in the workplace. IT likes top-down hierarchies. The Web 2.0 crowd prefers free-form work styles. They need to get it together.
There's tension between IT departments and grassroots Web 2.0 efforts in the workplace. IT likes top-down hierarchies. The Web 2.0 crowd prefers free-form work styles. They need to get it together.How do most Web 2.0 tools -- blogs, wikis, and the like -- creep into the
enterprise? Usually through a small group of workers that starts using them on their own. It spreads from there.
IT departments hate that kind of thing. It sets the alarm bells ringing.
But here's the problem: Enterprise 2.0 is too important for businesses to ignore. Its potential for improving productivity, efficiency, and innovation is enormous, and companies that forgo its tools will lose out to competitors who embrace them.
Enterprise 2.0 "represents a big shift in where innovation comes from," said consultant Dion Hinchcliffe, speaking Tuesday at Interop in Las Vegas.
But, said Hinchcliffe, IT departments shouldn't be outsiders in the build-out of Enterprise 2.0. They need to be central players. "The users should drive the apps, IT needs to ruggedize them," said Hinchcliffe.
That is, IT needs to ensure that Enterprise 2.0 apps used in the workplace meet corporate requirements for security, privacy, and compliance. IT departments also have the capability of making data held within Enterprise 2.0 apps searchable across a corporation, thereby increasing its value.
Hinchcliffe pointed to America Online as a company where IT embraced a rogue social networking movement. "They didn't discourage it. They said, 'We'll give you a server and support it.' " As a result, AOL now has thousands of users sharing information over MediaWiki, without comprising security or infrastructure stability, according to Hinchcliffe.
So why do businesses need Enterprise 2.0 in the first place?
Hinchcliffe said the ease with which workers can share and preserve information through blogs and wikis makes it the best way to tap their collective brainpower: "Once you lower the barriers to communication, amazing things can happen."
How Enterprises Are Attacking the IT Security EnterpriseTo learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.
Infographic: The State of DevOps in 2017Is DevOps helping organizations reduce costs and time-to-market for software releases? What's getting in the way of DevOps adoption? Find out in this InformationWeek and Interop ITX infographic on the state of DevOps in 2017.
IT Strategies to Conquer the CloudChances are your organization is adopting cloud computing in one way or another -- or in multiple ways. Understanding the skills you need and how cloud affects IT operations and networking will help you adapt.