Christiana Care Health System was intent on improving its emergency department's communications system, so it implemented an automated call routing and logging system, with workflow rules for call priorities and escalation. Christiana Care also added a 21-inch touch-screen monitor outside one trauma room. When a call is received, the monitor displays details of the case along with an interactive diagram of the room that shows the clinical positions around the patient. Before entering the room, responders touch positions on the monitor and scan their ID badges. This logs them in to selected roles in the room, and their names and photos appear on the diagram. A noninteractive 42-inch monitor inside the trauma room shows the same information. The outside monitor ensures that only necessary staffers enter the treatment area, and the inside one improves communication among staff in the room, letting them easily identify colleagues behind their surgical masks.