Learn the techniques that award-winning CIOs use to ensure the right talent for their IT teams--and apply the lessons to your own job hunt.
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Quintiles provide services to pharmaceutical companies such as running their clinical drug trials. So IT has always been critical to the operation. Now CIO Richard Thomas is trying to make IT a direct driver of revenue by selling as an online service the software portfolio and workflows it uses for those tasks. To do that, he had to change his IT organization. Quintiles had a strong back-office, but it needed people with more of an outward focus. So, Quintiles has hired more people with experience in IT vendors and IT service companies, where there's a "mindset of serving customers," Thomas says.
Says Thomas: "We look for folks that have a good track record, but then everyone does that. We look for intelligence, for motivation, for drive, for folks willing to put themselves into scenarios that might be alien to them, and who will succeed in that environment. You don't find these folks generally in regular, back-office IT, you find them in the innovative tech firms and working on the front lines with revenue generating IT."
Lesson for job seekers: IT pros can parlay their skills, as more companies are embedding IT into their products and giving IT more of a customer-facing role.
The Business of Going DigitalDigital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.