Don't wait to make tough people decisions, this CIO says.
Frank A. Morelli Senior VP of Global Business Processes & CIO, Movado Group
How long at Movado Group: About six and a half years at this watchmaker.
Career accomplishment I'm most proud of: I'm honored to have been a part of a number of global transformational changes in business processes and integrated systems at Movado and Colgate-Palmolive. Bringing in large-scale initiatives within budget -- and with real subsequent, positive change -- is truly rewarding.
Decision I wish I could do over: The decisions I'd most like to do over are those in which I didn't rely on prior lessons learned and instead allowed fear or pride to drive me to seek a compromise to keep things moving. Almost every one of those experiences had a common denominator: people. The decisions centered on either waiting too long to let someone go or giving the benefit of the doubt to someone when experience told me I shouldn't.
On The Job
Replacing our outlet stores' systems. This initiative involves both in-store systems as well as a cloud-based offering that we're tightly integrating to our global ERP system.
Expanding our e-commerce presence. This initiative involves adding brands and geography to our e-commerce platforms as well as expanding consumer capabilities with online repair and service experiences.
How I give my team room to innovate: We have defined project work and support activities that are aligned with corporate priorities, but we allow team members the opportunity to propose initiatives -- be they experiments or innovations -- as long as they can make a case for how they align with the overall corporate vision.
One thing I'm looking to do better: We're a small global group supporting a fairly sizable IT footprint, so the one thing we want to do better is cross-train people. This isn't always easy because of some deep skill requirements. That said, we have a few people assigned to initiatives that take them beyond their areas of expertise to help them learn and grow.
What I need from tech vendors: First, they need to listen to customer requirements. Beyond that, they need to come forward with more clarity and honesty instead of marketing hype.
Most overrated IT movement: Cloud computing is overrated right now, but I do believe it will evolve and replace a significant share of on-site solutions. The analogy I like to use goes back to a time in history when manufacturers needed to generate their own power. Once the infrastructure was in place, there were standards -- consistency in delivery, security and affordability -- and people migrated to utilities. It was clearly the better choice.
Leisure activities: Family gatherings and showing my Chevrolet Corvettes, a 1966 C2 Convertible and 1999 C5 Coupe
Favorite musicians: Eric Clapton and Cream
Favorite app: Cor.kz, a wine app
First job: Clerk in a supermarket
Person I'd most like to have lunch with: Jesus Christ
If I weren't a CIO, I'd be ... a dentist, an electrician, an auto mechanic or an aging member of a touring rock band
The Business of Going DigitalDigital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.
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