This CIO wants vendors to know his company's mission and show him how to achieve its goals.
Greg Schwartz Senior VP and CIO, USAA
How long at USAA: Thirty years at this insurance company.
Career accomplishment I'm most proud of: One of my proudest moments was hearing our CEO, Joe Robles, describe IT as an enabler for USAA. Having a great IT team is part of my answer, but the icing on the cake is having their dedication and engagement recognized by our business partners and our CEO.
Most important career influencer: A former IT leader at USAA who taught me leadership best practices. For example, he taught me the value of transparency and having honest, open dialogue on controversial issues.
Decision I wish I could do over: Early in my career I was faced with a tough issue that required confrontation. Instead of dealing head-on with the other parties, I asked my supervisor to get involved. In retrospect, I realize that the issue became much bigger than it needed to be because I didn't handle it directly.
On The Job
IT budget: $1 billion
Size of IT team: 2,500 employees
Keeping our systems available for our members 24/7/365.
Delivering projects faster while maintaining excellent quality.
Attracting and retaining the top technical talent in the industry.
The most disruptive force for my industry: Many would say that cloud computing is disruptive, but to me it's an evolution of our current service model that allows us to provision and deprovision resources quickly as dictated by computing or storage demands. Cloud computing has been around in some form for almost 20 years, but the proliferation of the Internet enabled vendors to easily provide access to services and large data stores for customers.
What I need from tech vendors: I would like our tech vendors to know us better, to understand USAA's mission and be able to show us exactly how they can help us achieve our goals. More often than not, tech vendors come to sell us a product -- we have to figure out if it will help us and if and how we should best use it.
Kids and technology careers: I've certainly tried to steer my kids toward a tech career, although I haven't been successful so far.
Degrees: Texas State University, BS, management information systems; St. Mary's University, MBA, finance (graduated with honors)
Last vacation: Mediterranean cruise
Favorite app: Sports Alerts
Person I'd most like to have lunch with: Warren Buffett
If I weren't a CIO, I'd be ... retired -- seriously, I can't think of a more exciting job or industry to be in
The Business of Going DigitalDigital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.
. We've got a management crisis right now, and we've also got an engagement crisis. Could the two be linked? Tune in for the next installment of IT Life Radio, Wednesday May 20th at 3PM ET to find out.