IT leaders share their top priorities, biggest mistakes, and career dreams if they weren't a CIO.
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Senior VP and CIO, UPS
CAREER TRACK How long at UPS: 35 years
Career accomplishment I'm most proud of: Playing a key role on the team that developed the business processes and supporting technology that powered our global expansion has been important to me. But working with an innovative technology team has meant even more.
Most important career influencers: I worked for several senior managers who inspired me. They taught me to take a very active role in my career, seek out new opportunities in areas outside of my comfort zone, and focus on where I wanted to be in the long term.
ON THE JOB IT budget: $1 billion
Size of IT team: More than 4,400
Next-generation package delivery optimization: This includes a number of internal and customer-facing technology projects designed to increase the efficiency, visibility, and flexibility of our delivery processes.
A core data network performance upgrade and global wireless infrastructure replacement.
New product implementations and expansion of mobile technology.
How I measure IT effectiveness: We use a balanced scorecard that has a strong focus on relevant customer and business metrics that address all lines of business. In addition, we look at project- and program-specific metrics.
VISION The next big thing for my company: I'm excited about a number of emerging technologies. In the immediate future, we'll see an expansion of collaboration platforms and the advancement of predictive analytics.
One thing I'm looking to do better: We've made significant investments in improved infrastructure and will continue work this year to adapt application architectures to make fuller use of these enhancements.
Lesson learned from the recession: Recessions are an opportunity to improve your strengths and come out in a much more competitive position.
What the federal government's top technology priority should be: Security. But on a broader scale, there's an opportunity for the government to leverage the lessons learned in business on how to approach large-scale integration of computing resources and achieve significant cost reductions.
Kids and tech careers: My children are in high school, and technology will play a major role in whatever careers they decide on. Being a member of a technology community will offer them the capability for challenging and financially rewarding careers.
PERSONAL Leisure activities: Spending time with my family, reading, and being involved with charitable organizations
Business-related pet peeve: Not being able to build and deploy quality technology solutions fast enough
Best book read recently: Atlas Shrugged, by Ayn Rand, which is more pertinent than ever
Personal computer: The new ultrabooks look very promising
Last vacation: In the Florida Panhandle with my family
The Business of Going DigitalDigital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.