From mobile apps to testbeds on wheels, creative thinkers at government agencies are finding ways to better serve the public.
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Following the release of sensitive documents on the WikiLeaks site, the State Department might have clamped down on diplomatic discourse. Instead, the agency got smarter about how it collaborates and shares information, introducing new capabilities under the banner of "e-diplomacy."
The agency's latest internal service is called Corridor, which it describes as a mix of Facebook and LinkedIn. The professional networking service lets State Department employees publish their credentials and find colleagues with common interests.
Other behind-the-firewall capabilities in State's e-diplomacy program include Diplopedia, an enterprise wiki, and Communities@State, for blogging and online communities. Next, the department's Bureau of Information Resources Management is looking to develop a dashboard that will tie together its collaboration tools with internal and external information sources and enable comments and dialogue.
Google in the Enterprise SurveyThere's no doubt Google has made headway into businesses: Just 28 percent discourage or ban use of its productivity products, and 69 percent cite Google Apps' good or excellent mobility. But progress could still stall: 59 percent of nonusers distrust the security of Google's cloud. Its data privacy is an open question, and 37 percent worry about integration.