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8/30/2012
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Top 15 Government IT Innovators For 2012

From mobile apps to testbeds on wheels, creative thinkers at government agencies are finding ways to better serve the public.
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This is the year that the Internal Revenue Service, after more than 50 years of processing tax returns on a weekly schedule, began processing them daily.

The agency's Customer Account Data Engine 2 (CADE 2) system began operating in January, just in time for the 2012 tax-filing season. By early April, CADE 2 had processed more than 1.8 billion transactions and issued 83 million refunds totaling $229 billion. At the core of the system is a relational database that balanced "to the penny" with the agency's master file.

The IRS acted as its own system integrator on the four-year project. Taxpayers now receive refunds faster. And taxpayer information is updated more quickly, which translates into better customer service, including the handling of potential identity theft.

Go to the 2012 InformationWeek 500 homepage

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hsteinhauer
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hsteinhauer,
User Rank: Apprentice
9/28/2012 | 8:37:16 PM
re: Top 15 Government IT Innovators For 2012
I found this interesting in that people assume that the Cloud Providers understand "elasticity" and how to make it happen. Also that experts are needed to optimize and operate cloud infrastructure.

I'm seeing that management still thinks that these people are just plug and play. Plug one out that is causing waves, and plug in someone else from the stack of resumes waiting for a job. They should be able to pull their own weight once we get them access to our systems.

Tribal knowledge is not that easily passed around, nor are the 'standard ways of doing things' easily picked up.

Then there is the challenge of understanding that just because there is a slow down in an application, that people understand why there is a slow down and how to fix it.

Over the years we have seen that a CPU upgrade does not solve all the problems. A clear understanding of how things work is required to know what needs to be improved.

Thanks for publishing this and showing us that once again, there is need for real experts in the field.
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