re: Why Tech Projects Fail: 5 Unspoken Reasons
Every point you've made is spot on. Can you imagine starting your car, driving to work and only getting there 25-63% of the time? Again, that 2% makes the numbers relevant. My perspective on enterprise technology is that the beasts of the industry: SAP, Oracle, etc. inadvertently cause the problems you've defined.
These systems are complex, massive, expensive, disruptive and tend to totally ignore those parts of the business that make your company unique. The vendors then come in and talk about best of breed and best practices: none of which actually exist. Those two phrases are 100% marketing blather intended to shut you up about your needs because, even though their system doesn't fit your business, your business is obviously out of step with the 'leaders' of the world.
No company starts out to be like its competitors. Every company is trying to bash in the head of their competitors and they don't do it by sinking 5.5% of revenue to acquire an ERP and then 4 - 6% of revenue every year thereafter just to feed and care for the beast. 70% of the workforce of a company derive very little, if any, benefit from the ERP. Instead all the benefits and political capital accrue to the HIPPO that won't be around long enough to see all the carnage.
To avoid technology failure the first step is to take the ERP off the altar and put it into the foundation of the business where it belongs. Freezing its ability, restricting modifications, ignoring upgrades and avoiding like the plague 'integration' is the only way to mitigate risk, budget and resource constraints. To your point about HIPPO's and their ability to move on...you can't move on until the project you sponsored is done.
Now that you've sealed off the oozing source of problems (ERP), use new enterprise technology that does not interfere or require any change to the underlying systems. This technology then must be self contained with sufficient UI, full Logic, infinite Data and fall off a log simple processes that make user adoption instantaneous. My company has been delivering these solutions for 5 years. Projects take less than 30 days. ROI is immediate and the payback is in month 1 or 2 at the latest. User adoption is voracious, training is virtually eliminated and accountability is enforced.