Bill Hurley 12/12/2013 1 Comment
As a CIO watching the HealthCare.gov firestorm on the nightly news, I sometimes feel like I'm back in the office. The project is late or incomplete. It's all the IT department's fault. Let's send in more support, more hardware, and more software. Bring in the outside experts to save the day!If you've been in IT management for any length of time, this fire drill should sound familiar. Putting aside the political and hypermedia aspects of Obamacare, the reality is that the failure of HealthCare.gov is simply one more IT project gone bad. The fact that it's a highly publicized government initiative doesn't change the underlying issue. Nor does it change the basic approach organizations should take when putting big IT projects back on track.Looking at the Affordable Care Act website, there's no cutting-edge technology at play. It's a website with commerce capabilities. Period. With that as background, I have to assume the issue is one of the following: Either a failure in the requirements definition, or a problem of business ownership and involvement (i.e., governance). Add the fact that it's a high-profile initiative with a range of opinions and even fewer solutions, and what you've got is a classic "Dilbert" situation.