SquareTrade used eight months of data for Motorola and HTC and four months of data for the iPhone 4, which was launched last June. Data over a 12-month period was used to analyze the Blackberry, the iPhone 3GS and other smartphones to arrive at the overall failure rates, the company said. SquareTrade used customer-reported failure data from a sample of over 50,000 new mobile phones, and analyzed accidents from normal malfunctions separately.
InformationWeek Elite 100Our data shows these innovators using digital technology in two key areas: providing better products and cutting costs. Almost half of them expect to introduce a new IT-led product this year, and 46% are using technology to make business processes more efficient.
The UC Infrastructure TrapWorries about subpar networks tanking unified communications programs could be valid: Thirty-one percent of respondents have rolled capabilities out to less than 10% of users vs. 21% delivering UC to 76% or more. Is low uptake a result of strained infrastructures delivering poor performance?
Join InformationWeek’s Lorna Garey and Mike Healey, president of Yeoman Technology Group, an engineering and research firm focused on maximizing technology investments, to discuss the right way to go digital.