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7 Wireless Router Problems And How To Solve Them

Slow data speeds, dead spots, Wi-Fi that's AWOL -- don't replace that router yet -- first try these tips to overcome your 802.11x router headaches.

2. It's So Slow, You Can't Get Your Game On

Problem: You're trying to play a game with your kids upstairs and things are excruciatingly slow.

Solution: There can be quite a few reasons for this to happen, among them: too many game players, a crowded 2.5GHz band on your router, or even a router that isn't optimized for game playing (or even media playback).

D-Link's DGL-4500 is a router made for gaming.
(click for image gallery)

We've already mentioned two possible solutions above: Netgear's WNHDEB111 networking kit or Linksys's WGA600N. These happen to be gaming adapters that you add to your existing network. They don't increase the overall speed of your network but they do facilitate communication between the adapters themselves which often lets you bypass the bottlenecks.

Then there are gaming routers -- devices specifically designed for gamers -- or at least there were. The advent of 802.11n routers, even in their current Draft 2.0 status, seems to have cured much of these gaming woes just by virtue of their faster speeds. D-Link still sells its GamerLounge Xtreme N Gaming Router DGL-4500, but Linksys appears to have discontinued its WRT330N Wireless-N Gigabit Gaming Router (which isn't even on its website any more.) If the kids are kicking and screaming and tossing furniture it might be time to jump on the 802.11n bandwagon or have the house wired for screaming, gametastic speed.

3. You're Locked Out

Problem: You've lost your passphrase and you can't access all of your router's feature.

Solution: Oh, are you in trouble -- but not for long, and it's not as bad as you think. If you've arrived at that point in the road where you once again need to access the internals of your router but never wrote down what your access passphrase was, relax. You can reset the device to factory defaults.

Most routers have a reset button recessed into the back of the case. It's sometimes ringed in red but often it's just an awfully small hole into which you must blindly poke a safety pin tip (or unbent small paper clip) so you can depress the recessed reset button for (typically) 3 to 5 seconds. (Don't mistake it for the Wi-Fi Protected Setup (WPS) button prominently placed, and usually labeled, on the front of your router).

The upside is that you'll now have access to your router. The downside is that any settings you may have modified will now be back to their factory defaults and you'll need to redo them. You've saved the manual that was supplied with your router so you can look up the factory default username and passphrase, right? In case you haven't, the usual combinations of usernames and passphrases are admin/password and admin/admin. (And now you realize why you should always change those values, right?)

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User Rank: Apprentice
9/22/2015 | 9:01:28 PM
Problem with Wireless Router or PC or Something Else
I have a new Dell desktop computer (not the most expensive, not the least, mid grade I'd call it) with a ZyXEL PK5001Z wireles router hooked to it.  The wireless connection for my work computer and other devices speed are fine until someone gets on the Dell computer and hits the web.  Then the wireless connections get super slow and sometimes even disconnect.  The person on the Dell does not have to be doing anything big - not streaming or downloading or anything like that they are just surfing the web and I am down to a crawl on my work laptop running off the wireless.  I've worked with my ISP and we did switch channels on the modem and that seems to have helped minimize the dropped connections but the speed issue is still there.  Do you think the speed issue has to do with the router or the Dell PC or something else I'm not thinking of?
User Rank: Apprentice
5/31/2015 | 10:14:29 PM
re: 7 Wireless Router Problems And How To Solve Them
I am having the exact same issue.  The internet works well on my laptop on my netgear modem/router, but on our 3 cell phones, we can't browse - although we can use apps that are internet based.  This is making my brain hurt - I have no idea what the problem can but but it must be the router/modem.
User Rank: Apprentice
9/30/2014 | 1:18:15 AM
Re: Involved to get online many times a day

You might need to restore your apple computer if that does not resolve the issue you should take it to an apple genious bar so that they could fix it. if underwarrantee it is free if not it will be a fee.
User Rank: Apprentice
5/31/2014 | 1:41:10 PM
Involved to get online many times a day
I bought a MAC Air becaouse my 2009 MAc book had problems. Now in order to get online ag Google, I must click on WIFI until it in "on" then click on my email address then click on my "inbox" icon in my bookmarks. 
Sometimes I then get to my email and sometimes I must at least beging to type in my email address BEFORE I can access my email.


User Rank: Apprentice
8/6/2013 | 2:27:31 PM
re: 7 Wireless Router Problems And How To Solve Them
We just bought a N600 router. Our two computers are in the same room, 8 meters from the router. One computer is a laptop and internet receptivity works a 100% but the one next to it, a desktop, shows five times less internet receptivity then the other. (And shows 4/5 internet bars, although making a speedtest shows it downloads 5mbits or less, when it's supposed to do at least 15mbits) We have been trying to re-setup, move the anthenna's from the "internet capter" situated outsite of the desktop (but plugged in). What could it be, wht can't the desktop receive the amount of internet it's supposed to? Anyone has ideas??
User Rank: Apprentice
7/20/2013 | 10:41:54 AM
re: 7 Wireless Router Problems And How To Solve Them
Wifi is connected but cannot access internet over mobile! HELP!!!!!

my router works exellent on my PC, but when i try to connect to the internet via my phone's WI-FI it shows that i have exellent signal, and when i open my browser(on my phone) it says NO INTERNET CONECTION!
HELP PLEASE!!!!!!!!!!!!!
User Rank: Apprentice
8/22/2012 | 9:15:18 AM
re: 7 Wireless Router Problems And How To Solve Them
I have two laptops. One persists in saying no internet connection; the other connects with no problem. I reset the router, cut power to router and modem, restarted multiple times. I can't get the lenovo to connect.
User Rank: Moderator
1/10/2012 | 8:33:07 PM
re: 7 Wireless Router Problems And How To Solve Them
I have a netgear wndr300 wireless router. Recently it has been losing connection and then regaining connection on it's own. we have several computers and a tv along with an ipad running though it.
any suggestions
User Rank: Apprentice
11/24/2011 | 3:40:24 PM
re: 7 Wireless Router Problems And How To Solve Them
My wireless connection (laptop computer) works fine, as long as no other users are on line. As my wife powers on her ipad or my daughter powers on her laptop, I lose access. Eventually I get it back, but we all lose access every time one of the users turns on or turns off their computers. I have a linksys Wireless G router.Do I need a better router? Adjust settings on current router?
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