Apple Overwhelmed By iPhone 2.0 Update - InformationWeek
IoT
IoT
Mobile // Mobile Devices
Commentary
7/11/2008
10:15 AM
Thomas Claburn
Thomas Claburn
Commentary
Connect Directly
Google+
LinkedIn
Twitter
RSS
E-Mail
50%
50%
RELATED EVENTS
Dun & Bradstreet CAO Discusses Her Roll & The Skills Needed to Do the Job
Jul 26, 2017
LWhat does a chief analytics officer do each day? To help us answer that question we welcome Dun & ...Read More>>

Apple Overwhelmed By iPhone 2.0 Update

Apple knew its iPhone 2.0 software would be popular. Nonetheless, iPhone users trying to install the update have overwhelmed Apple's servers, leaving lots of unhappy iPhone users.

Apple knew its iPhone 2.0 software would be popular. Nonetheless, iPhone users trying to install the update have overwhelmed Apple's servers, leaving lots of unhappy iPhone users.About an hour (on the West Coast) after Apple released the iPhone 2.0 software update, its support forum is filled with complaints about bricked iPhones (at least they can make emergency calls).

After 32 minutes on hold with Apple phone support, all representatives are still busy. It was about 15 minutes ago that the automated voice on the line said the next representative would be available in two minutes.

Someone posting in the Apple support forum who did manage to contact an Apple support person reported, "The tech said that Apple's server has shut down because of the huge surge of people who are updating their phones. They are now working on it, he said."

The downside of a closed system like the iPhone is that you're at Apple's or AT&T's mercy when things go wrong.

Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
How Enterprises Are Attacking the IT Security Enterprise
How Enterprises Are Attacking the IT Security Enterprise
To learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.
Register for InformationWeek Newsletters
White Papers
Current Issue
IT Strategies to Conquer the Cloud
Chances are your organization is adopting cloud computing in one way or another -- or in multiple ways. Understanding the skills you need and how cloud affects IT operations and networking will help you adapt.
Video
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Flash Poll