Is your Salesforce.com app mix keeping up with your company's business growth? One rapidly growing midsize company shares a look at its blend of turnkey and custom apps.
2 of 9
InContact's cloud-based call center integrates call-control capabilities within the existing Salesforce.com system for both outbound and inbound calls. "When a technical support specialist receives an inbound call, Salesforce.com will bring up the contact record showing exactly who is phoning, where they're calling from, if they have any other open cases and whether they are certified on our product -- all of this at a glance before even answering the phone," Amir Javidan said.
How Enterprises Are Attacking the IT Security EnterpriseTo learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.
IT Strategies to Conquer the CloudChances are your organization is adopting cloud computing in one way or another -- or in multiple ways. Understanding the skills you need and how cloud affects IT operations and networking will help you adapt.