Annual failure rates for notebooks still range from 15% for machines bought today to a projected 20% in three years, Gartner says.
The failure rate of PC desktops and notebooks fell about 25 percent in the last two years, but there's still some room for improvement, a research firm said Monday.
In releasing the figures, Gartner Inc. saw good and bad news in the numbers. The good news was the decline; the bad news was that the annual failure rates of notebooks still ranged from 15 percent for machines bought today to a projected 20 percent in three years.
Three years ago, the AFRs for laptops averaged 20 percent the first year, climbing to 28 percent in the third year. Desktops today had far lower AFRs, ranging from 5 percent in year one to a projected 12 percent four years from now. Four years ago, the range was 7 percent to 15 percent.
"Users need to track their PC failure rates to spot problems and hold their PC suppliers accountable," Gartner analyst Leslie Fiering said in a statement.
For notebooks, the top sources of failure on systems less than two years old are motherboards and hard drives, followed by chassis, including latches, hinges, feet and case cracks; keyboards and screens, Gartner said. For desktops, motherboards and hard drives were the two largest problem areas.
With motherboards, the number of replacements has increased over time as more components get integrated, Gartner said.
"Parts such as network interface cards or modems can no longer be swapped out as separate parts," Fiering said. "If either of these fails, an entire motherboard swap is required."
Gartner defines a hardware failure as any repair incident that requires a hardware component to be replaced.
How Enterprises Are Attacking the IT Security EnterpriseTo learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.
Infographic: The State of DevOps in 2017Is DevOps helping organizations reduce costs and time-to-market for software releases? What's getting in the way of DevOps adoption? Find out in this InformationWeek and Interop ITX infographic on the state of DevOps in 2017.
IT Strategies to Conquer the CloudChances are your organization is adopting cloud computing in one way or another -- or in multiple ways. Understanding the skills you need and how cloud affects IT operations and networking will help you adapt.