Software // Enterprise Applications
10:39 AM
Doug Henschen
Doug Henschen
Connect Directly

10 Big Tech Ideas For Retailers

Mobile and social lead the list of hot tech trends for retailers, but they had company at the National Retail Federation's Big Show 2012. Here's a basket full of ideas to check out.
9 of 11

Epicor Clienteling App Links Salespeople To CRM
Epicor Retail Clienteling, from Epicor Software, is a tablet app optimized for the Apple iPad and designed to give salespeople customer insight--including details about shopping and service history--right out of Epicor's CRM application database. As shown above, the app displays pictures of what a particular customer has purchased in the past, so salespeople will instantly know what that customer buys and his or her style and color preferences (in the example of clothing). This data would normally be trapped in a back-office CRM interface, but now it's available as a sales tool. Other app screens show how many dollars that customer has spent in the recent past compared to prior years.

Recommended Reading

Social, Mobile Meet Shopping: Retailers Must Scramble

CES 2012's Big Sleeper: Near Field Communications

Walmart, FT Go Shopping For Mobile Talent

How Starbucks Taps 7 Tech Trends

Sam's Club Shares Early Holiday Deals Via Social, Mobile

Does E-Commerce On Social Networks Pay Yet?

5 Retailers That Impress On Facebook

5 E-Commerce Trends For SMBs In 2012

9 of 11
Comment  | 
Print  | 
More Insights
Oldest First  |  Newest First  |  Threaded View
User Rank: Apprentice
1/22/2012 | 11:31:55 PM
re: 10 Big Tech Ideas For Retailers

This is my idea for a retailing product. A video chat home phone. Sure we got skype now but can your grandpa use it?
Building A Mobile Business Mindset
Building A Mobile Business Mindset
Among 688 respondents, 46% have deployed mobile apps, with an additional 24% planning to in the next year. Soon all apps will look like mobile apps and it's past time for those with no plans to get cracking.
Register for InformationWeek Newsletters
White Papers
Current Issue
Top IT Trends to Watch in Financial Services
IT pros at banks, investment houses, insurance companies, and other financial services organizations are focused on a range of issues, from peer-to-peer lending to cybersecurity to performance, agility, and compliance. It all matters.
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
Join us for a roundup of the top stories on for the week of October 9, 2016. We'll be talking with the editors and correspondents who brought you the top stories of the week to get the "story behind the story."
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Flash Poll