Software // Information Management
Commentary
4/26/2007
08:52 AM
50%
50%

Thoughts on Content Management as a Service

Are Software-as-a-Service (SaaS) options viable for enterprise content management? I hear that question with increasing frequency, and it's a difficult one to answer. There are plenty of vendor options out there - from pure plays like Spring CM, to hybrids like Xythos and Treno. But just because there are plenty of options doesn't means it's a particularly good idea.

Are SaaS (Software as a Service) options viable for enterprise content management (ECM)? I hear that question with increasing frequency, and frankly, it's a difficult one to answer. There are plenty of vendor options out there - from pure plays like Spring CM, to hybrids like Xythos and Treno. But just because there are plenty of options doesn't means it's a particularly good idea.

I can see the logic of Basic Content Services (BCS) being delivered through the SaaS model, but full-blown ECM deployments seem much more of a stretch. In the world of ECM we are typically looking at complex processes with integration into legacy systems -- it's hard to see the match up with SaaS.However, most people just want BCS options -- and the vendors need some way to compete against Microsoft's SharePoint. Moreover, with the entry of Salesforce.com later in the year, and strong indications that EMC|Documentum will also deliver a dedicated SaaS option, then clearly SaaS ECM will become a more prominent option to consider. But it's an option I think buyers need to consider cautiously and examine the providers' true motives: is it a best means of delivering ECM more effectively or a simply means of survival in a turbulent market?

Alan Pelz-Sharpe is a principal analyst at CMS Watch. Write him at aps@cmswatch.comAre Software-as-a-Service (SaaS) options viable for enterprise content management? I hear that question with increasing frequency, and it's a difficult one to answer. There are plenty of vendor options out there - from pure plays like Spring CM, to hybrids like Xythos and Treno. But just because there are plenty of options doesn't means it's a particularly good idea.

Comment  | 
Print  | 
More Insights
The Agile Archive
The Agile Archive
When it comes to managing data, donít look at backup and archiving systems as burdens and cost centers. A well-designed archive can enhance data protection and restores, ease search and e-discovery efforts, and save money by intelligently moving data from expensive primary storage systems.
Register for InformationWeek Newsletters
White Papers
Current Issue
InformationWeek Tech Digest, Dec. 9, 2014
Apps will make or break the tablet as a work device, but don't shortchange critical factors related to hardware, security, peripherals, and integration.
Video
Slideshows
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
Join us for a roundup of the top stories on InformationWeek.com for the week of December 14, 2014. Be here for the show and for the incredible Friday Afternoon Conversation that runs beside the program.
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.