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One goal of enterprise content management software is to provide a standard repository for business content, which ensures that IT can apply policies for access control, retention, and disposition. However, users have become enamored with online storage and file-sharing services, such as Box.net, Google Apps, and Dropbox. They're free and convenient for end users, but they can keep business content hidden from ECM policies and outside IT control.
Sure, you could thwart the use of these services with data loss prevention software or application-aware firewalls, but such draconian countermeasures not only alienate business users, they throw the cloud-sharing baby out with the corporate-policy bathwater. Better to adopt a nuanced approach to cloud storage that monitors and regulates data copied to external services and integrates these distributed content repositories into the corporate ECM ecosystem.
While we're still in the early days of managing online content, several tools have emerged that provide ECM-like visibility to cloud-stored data. Most common is adding ECM capabilities to online content repositories. For example, Box.net offers an ECM Cloud Connect service that can synchronize information from widely adopted ECM platforms like EMC's Documentum or IBM's FileNet with its online repository. Given Box's tentacles into numerous mobile clients and many SaaS applications, this makes the information instantly discoverable on everything from the CEO's iPad to the marketing manager's Salesforce home screen. Box can also sync content stored in Google Apps, Jive, or NetSuite and publishes a set of APIs for building apps using Box-hosted content in custom workflows. Box's service isn't a one-way street, either, because it also allows archiving data stored online into on-premises ECM systems.
Some ECM products, like Alfresco, can access online file systems via standard protocols like WebDAV, SFTP, IMAP, or even Amazon's S3 API, which means many cloud storage services can be indexed and searched via internal ECM software with a bit of configuration or coding.
An alternative scenario entails using cloud storage to augment internal ECM repositories. Here, instead of the ECM application residing in the cloud, accessing local on-premises storage, the roles are reversed: a conventional on-site ECM application uses an infrastructure-as-a-service storage provider as its document repository. For example, Nuxeo offers a extension that lets ECM users transparently access and manipulate data stored in the cloud (Amazon S3 in Nuxeo's case) just as they do locally stored files. Similarly, OpenText supports the ability to use Microsoft's Azure storage service alongside on-premises SANs as a document repository.
We're still early in the adaptation of ECM systems to cloud services, but as the popularity of off-site storage continues to grow among end users, and IT professionals become more comfortable using IaaS to supplement internal storage systems, it's clear that integration between ECM and the cloud will tighten. Those upgrading their ECM capabilities in the near term would do well to add support for off-site services to their evaluation criteria.
Social is a Business ImperativeThe use of social media for a host of business purposes is rising. Indeed, social is quickly moving from cutting edge to business basic. Organizations that have so far ignored social - either because they thought it was a passing fad or just didn’t have the resources to properly evaluate potential use cases and products - must start giving it serious consideration.
Social is a Business ImperativeSocial media is critical in the age of digital business. How can IT help? First, work with the marketing team to set up social networking programs on Facebook, Twitter, and LinkedIn, at minimum. Then work to put social media sentiment analytics in place to measure success.