Software // Social
11:27 AM
Connect Directly
Core System Testing: How to Achieve Success
Oct 06, 2016
Property and Casualty Insurers have been investing in modernizing their core systems to provide fl ...Read More>>

Moxie Breaks Knowlege Spaces Customer Portal Into Widgets

Customer self-service component of Moxie's social platform gets improved search, plus the ability to use components of the portal as widgets.

Enterprise Social Networks: Must-Have Features Guide
Enterprise Social Networks: Must-Have Features Guide
(click image for larger view and for slideshow)
Companies that provide online support via the Knowledge Spaces customer portal from Moxie Software will be able to show bits and pieces of that user experience on their websites with a widgetized update scheduled for release in October.

Moxie announced Monday that it has both improved the core experience of its embeddable portal and broken it into smaller components. The new widgets for functions such as displaying the most frequently read articles from the knowledge base can be embedded in any page without dominating that page. They can be displayed in a sidebar, for example.

[ Are you getting your share? Why McKinsey Values Social Economy At Up To $1.3 Trillion. ]

"You don't need to be a stud programmer to embed these," said Nikhil Govindaraj, VP of products at Moxie. "Any webmaster or person with HTML skills can take that and embed it in the website."

At the same time, more ambitious Web developers can take advantage of RESTful APIs to customize these components, he said.

Knowledge Spaces is part of the Moxie Spaces social platform, which offers a combination of workforce and customer collaboration tools and integration with Knowledge Spaces is used mostly on external websites but it also can be used by internal contact center staffs. This update also emphasizes escalation options, so users who are frustrated with gaps in the knowledge base can use a click-to-call option to get someone on the phone, for example.

The widget option gives website operators new flexibility, but Moxie also has been working on improving the integrated portal experience. Search has been enhanced with new "faceting," showing users how to narrow their search by product or category to find the information they are looking for, and "term boosting" to home in on important keywords, according to Moxie.

Follow David F. Carr on Twitter @davidfcarr. The BrainYard is @thebyard and

Social media make the customer more powerful than ever. Here's how to listen and react. Also in the new, all-digital The Customer Really Comes First issue of The BrainYard: The right tools can help smooth over the rough edges in your social business architecture. (Free registration required.)

Comment  | 
Print  | 
More Insights
Newest First  |  Oldest First  |  Threaded View
Social is a Business Imperative
Social is a Business Imperative
The use of social media for a host of business purposes is rising. Indeed, social is quickly moving from cutting edge to business basic. Organizations that have so far ignored social - either because they thought it was a passing fad or just didnít have the resources to properly evaluate potential use cases and products - must start giving it serious consideration.
Register for InformationWeek Newsletters
White Papers
Current Issue
Top IT Trends to Watch in Financial Services
IT pros at banks, investment houses, insurance companies, and other financial services organizations are focused on a range of issues, from peer-to-peer lending to cybersecurity to performance, agility, and compliance. It all matters.
Twitter Feed
InformationWeek Radio
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.