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4/2/2014
00:00 AM
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Kroger Solves Top Customer Issue: Long Lines

The supermarket chain, No. 3 in the InformationWeek Elite 100 ranking, uses QueVision system to ensure customers never have more than one person ahead of them.

Kroger's QueVision system includes a display that keeps customers and store staff informed about how checkout lines are moving.
Kroger's QueVision system includes a display that keeps customers and
store staff informed about how checkout lines are moving.

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ChrisMurphy
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ChrisMurphy,
User Rank: Author
4/4/2014 | 4:16:36 PM
Re: Postive results for everyone
Visibility of the data matters here -- displaying it puts pressure on employees to take action. This isn't just an alert that goes to the store manager's smartphone. Management guru Jim Collins calls this "information that can't be ignored"
jagibbons
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jagibbons,
User Rank: Ninja
4/2/2014 | 12:30:48 PM
Postive results for everyone
Supermarkets have long been the king of consumer data and trends. Shopper loyalty programs are key to their success. It's nice to see someone taking that data and using it with the goal of helping the consumer have a better experience, rather than just trying to sell more.
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