Cloud // Cloud Storage
11:37 PM
Connect Directly

T-Mobile, Microsoft Promise $100 Gift Card For Lost Data

But most customers will see their data restored, the two companies hope.

After announcing the likely loss of personal data that Sidekick users had stored on servers maintained by Microsoft's Danger over the weekend, T-Mobile and Microsoft now say that recovering some of the data may be possible.

In a joint statement issued at 5:15 PM PDT on Monday, T-Mobile and Microsoft said that they'd made significant process restoring service to customers and that some of the lost personal data -- contacts, calendar entries, photos, notes, and saved e-mails -- may be recoverable.

"Recent efforts indicate the prospects of recovering some lost content may now be possible," the two companies said. "We will continue to keep you updated on this front; we know how important this is to you."

The companies said that they're continuing to work around-the-clock to resolve the situation and that they're hopeful they can restore data for a majority of their customers.

For customers whose data cannot be recovered, T-Mobile and Microsoft have increased the compensation.

Previously, information posted on T-Mobile's online forum indicated that affected Sidekick customers would receive a one month credit for the data portion of their service plan.

On Monday evening, the companies said that customers whose data cannot be recovered will receive a $100 gift card in addition to the one month data service credit. The card can be used for T-Mobile products and services or to pay down a customer's bill.

The update offers no clarification about the reason for the data loss, which a widely cited claim has attributed to a botched Storage Area Network upgrade that had been outsourced to Hitachi. Microsoft declined to comment on that rumor.

Earlier on Monday, T-Mobile suspended the sale of its Sidekick mobile device while it investigated what happened.

As of Monday evening, the Sidekick was listed as "Temporarily Out of Stock" in T-Mobile's online store.

InformationWeek has published an in-depth report on the public cloud, digging into the gritty details of cloud computing services from a dozen vendors. Download the report here (registration required).

Comment  | 
Print  | 
More Insights
Google in the Enterprise Survey
Google in the Enterprise Survey
There's no doubt Google has made headway into businesses: Just 28 percent discourage or ban use of its productivity ­products, and 69 percent cite Google Apps' good or excellent ­mobility. But progress could still stall: 59 percent of nonusers ­distrust the security of Google's cloud. Its data privacy is an open question, and 37 percent worry about integration.
Register for InformationWeek Newsletters
White Papers
Current Issue
InformationWeek Elite 100 Digital Issue, April 2015
The 27th annual ranking of the leading US users of business technology
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
Join us for a roundup of the top stories on for the week of April 19, 2015.
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.