T-Mobile, Microsoft Promise $100 Gift Card For Lost Data - InformationWeek
Cloud // Cloud Storage
11:37 PM
Connect Directly
[Cybersecurity] Costs, Risks, & Benefits
Feb 28, 2017
How much should your organization spend on information security? What's the potential cost of a ma ...Read More>>

T-Mobile, Microsoft Promise $100 Gift Card For Lost Data

But most customers will see their data restored, the two companies hope.

After announcing the likely loss of personal data that Sidekick users had stored on servers maintained by Microsoft's Danger over the weekend, T-Mobile and Microsoft now say that recovering some of the data may be possible.

In a joint statement issued at 5:15 PM PDT on Monday, T-Mobile and Microsoft said that they'd made significant process restoring service to customers and that some of the lost personal data -- contacts, calendar entries, photos, notes, and saved e-mails -- may be recoverable.

"Recent efforts indicate the prospects of recovering some lost content may now be possible," the two companies said. "We will continue to keep you updated on this front; we know how important this is to you."

The companies said that they're continuing to work around-the-clock to resolve the situation and that they're hopeful they can restore data for a majority of their customers.

For customers whose data cannot be recovered, T-Mobile and Microsoft have increased the compensation.

Previously, information posted on T-Mobile's online forum indicated that affected Sidekick customers would receive a one month credit for the data portion of their service plan.

On Monday evening, the companies said that customers whose data cannot be recovered will receive a $100 gift card in addition to the one month data service credit. The card can be used for T-Mobile products and services or to pay down a customer's bill.

The update offers no clarification about the reason for the data loss, which a widely cited claim has attributed to a botched Storage Area Network upgrade that had been outsourced to Hitachi. Microsoft declined to comment on that rumor.

Earlier on Monday, T-Mobile suspended the sale of its Sidekick mobile device while it investigated what happened.

As of Monday evening, the Sidekick was listed as "Temporarily Out of Stock" in T-Mobile's online store.

InformationWeek has published an in-depth report on the public cloud, digging into the gritty details of cloud computing services from a dozen vendors. Download the report here (registration required).

Comment  | 
Print  | 
More Insights
Newest First  |  Oldest First  |  Threaded View
How Enterprises Are Attacking the IT Security Enterprise
How Enterprises Are Attacking the IT Security Enterprise
To learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.
Register for InformationWeek Newsletters
White Papers
Current Issue
2017 State of the Cloud Report
As the use of public cloud becomes a given, IT leaders must navigate the transition and advocate for management tools or architectures that allow them to realize the benefits they seek. Download this report to explore the issues and how to best leverage the cloud moving forward.
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
Join us for a roundup of the top stories on InformationWeek.com for the week of November 6, 2016. We'll be talking with the InformationWeek.com editors and correspondents who brought you the top stories of the week to get the "story behind the story."
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Flash Poll