Never Miss a Beat: Get a snapshot of the issues affecting the IT industry straight to your inbox.
Mitigating The Risks Of ECM Implementations
The technical decisions behind what enterprise content management (ECM) system to use are only a fraction of the equation in a full implementation. With so many good platforms to choose from, some of the most critical decisions -- and biggest risks -- within an organization have nothing to do with technology.
2 Min Read
The technical decisions behind what enterprise content management (ECM) system to use are only a fraction of the equation in a full implementation. With so many good platforms to choose from, some of the most critical decisions -- and biggest risks -- within an organization have nothing to do with technology.A good piece discussing this was published recently on the AIIM (Association for Information and Image Management) site; Top 5 Risks When Implementing ECM by Bob Larrivee, AIIM's director of Educational Services for the Americas, summarizes the secret to success:
Project status, policy, procedure, product, and training are all vital to the success of your implementation. You need to develop and maintain a line of communication throughout your project. This might include a Web site, blog, or regular e-mails to all interested parties. This approach provides a sense of openness and ownership, while also providing a good vehicle to gather feedback.
The piece does a nice job of dissecting five of the most common nontechnical challenges to the success of an ECM implementation. Here's how they break down:
Risk #5: Underestimating the effort to migrate content Risk #4: Uneven use resulting from poor procedures and enforcement. Risk #3: Internal Politics Risk #2: Lack of training for internal staff Risk #1: Underestimating process and organizational issues
The article balances how to mitigate these risks with sound advice on best practices. I found that users are often more flexible than you might expect and can adapt to just about any sort of technology. But having a good foundation of process and policy around your enterprise content management approach can make a huge difference.
You'll need to sign up for a free AIIM account to access the piece, but there's good advice throughout and it's definitely worth a read.
About the Author
You May Also Like
More Insights
