Gateway Joins Growing List Of Companies With Battery Recalls - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Business & Finance

Gateway Joins Growing List Of Companies With Battery Recalls

The PC maker said it would replace the estimated 14,000 lithium ion battery packs that are at risk of creating a fire hazard.

PC maker Gateway on Wednesday launched a voluntary recall of about 14,000 laptop batteries the company said could pose a fire hazard.

The affected battery packs came pre-installed with Gateway 400VTX and 450ROG series notebooks and were sold separately as a spare battery pack. The batteries and laptops were sold between May and August 2003 in the United States through Gateway's Professional and Direct channels, including its Gateway Country stores, the company said.

"Only battery packs identified by part number 6500760 or 6500761 (included on a label on the underside of the battery pack) are affected," the company said as part of its recall announcement.

Gateway said it will replace affected battery packs for free. The company is advising customers who still need to use their notebook PCs to turn off the system, remove the battery pack, and power the system via the AC adapter and power cord.

In issuing its recall, Gateway joins a growing list of PC makers who have been identified by the U.S. Consumer Product Safety Commission as having faulty laptop batteries.

Toshiba on Tuesday issued a battery recall on certain models after it reported a Sony battery was responsible for a notebook recently bursting into flames. In April, Acer America launched a recall of 27,000 batteries. In March, Lenovo voluntarily recalled about 205,000 ThinkPad batteries that could pose a danger to customers. The battery recall was the second for Lenovo in six months.

The issue of faulty batteries came to light last year when more than 10 million power sources made by Sony began showing defects and overheating. The recalls affected several manufacturers, including Apple and Dell.

Gateway didn't identify its faulty batteries as coming from Sony, but did say it was working with its suppliers on an exchange program for consumers.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
State of the Cloud
State of the Cloud
Cloud has drastically changed how IT organizations consume and deploy services in the digital age. This research report will delve into public, private and hybrid cloud adoption trends, with a special focus on infrastructure as a service and its role in the enterprise. Find out the challenges organizations are experiencing, and the technologies and strategies they are using to manage and mitigate those challenges today.
Study Proposes 5 Primary Traits of Innovation Leaders
Joao-Pierre S. Ruth, Senior Writer,  11/8/2019
Top-Paying U.S. Cities for Data Scientists and Data Analysts
Cynthia Harvey, Freelance Journalist, InformationWeek,  11/5/2019
10 Strategic Technology Trends for 2020
Jessica Davis, Senior Editor, Enterprise Apps,  11/1/2019
Register for InformationWeek Newsletters
Current Issue
Getting Started With Emerging Technologies
Looking to help your enterprise IT team ease the stress of putting new/emerging technologies such as AI, machine learning and IoT to work for their organizations? There are a few ways to get off on the right foot. In this report we share some expert advice on how to approach some of these seemingly daunting tech challenges.
White Papers
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Sponsored Video
Flash Poll