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TECH DIGITAL RESOURCE LIBRARY

Resource Library

Access the latest white papers, research webcasts, case studies and more covering a wide range of topics like Mobile, Cloud and Data Analyitcs. Filter the library by ...

New Solutions for Old Problems: Driving Growth from the Contact Center

by NICE inContactMay 22, 2019

Every year, revenue targets get higher while budgets are tightened. The contact center is charged with driving business growth, even while agent attrition is on the rise. Moreover, senior executives are demanding more analysis ? faster ? than any contact center management team has the time to create. These are age-old problems, but now there?s a host of proven new-age solutions! Most of these new approaches and technologies center on one core idea: Turning your customers into advocates.

  • Contact Centers
  • Analytics
  • McGee-Smith Analytics
  • Customer Experience
  • Details

Extending the Value of SD-WAN with Cloud Unified Communications

by Ribbon Communications Inc.May 21, 2019

Multisite business across the globe are migrating their branches and stores to SD-WAN services from dedicated MPLS, realizing up to 40% cost savings and a 30% increase in bandwidth, coupled with an exponential increase in agility. Similarly, migrating to a cloud-based communication system along with consolidating voice providers and converting to centralized SIP trunks can save thousands or tens of thousands of dollars each month. Implementing both migrations at the same time helps maximize the


How to Accelerate DevOps Delivery Cycles

by BMC SoftwareMay 14, 2019

Successfully and quickly turn ideas into new business services

Address operational realities sooner in the development process to build reliable execution into your applications

Learn how to:

• Simulate more accurate real-world testing conditions
• Ensure that applications run correctly and on time with automated scheduling
• Enable early detection and quick remediation of potential application failures

Empower DevOps teams with consistency and

  • BMC Software
  • Productivity
  • Operating Systems
  • Details

Becoming a Threat Hunter in Your Enterprise

by ExtraHop Networks, Inc.May 14, 2019

For years, most IT security organizations have waited to detect new threats and then moved swiftly to defend against them. Today, however, there is a new wave of ?threat hunting,? in which the security team takes a more proactive approach --seeking out potential threats before the attackers have a chance to act. How do enterprises build threat hunting programs? How do they staff them, and what tools do they need? What skills and training does a great threat hunter need? In this Dark

  • Vulnerabilities & Threats
  • Details

4 Ways Developers can Deliver Better Software Faster

by BMC SoftwareMay 14, 2019

Help your DevOps teams deliver more value for the business

Both developers and IT ops teams have more important things to do than deal with job scheduling scripts. Read this e-book to learn how Jobs-as-Code helps developers become more efficient while avoiding future headaches for operations by:

• Using shift-left best practices for job and workflow orchestration
• Reducing rework throughout the software development lifecycle
• Accelerating application build,

  • BMC Software
  • Operating Systems
  • Information Management
  • Details

DZone: Shifting Left With Continuous Delivery

by BMC SoftwareMay 14, 2019

As IT complexity increases, the value of DevOps continues to explode. Find out how you can build a culture of collaboration, rapid release, and consistent excellence in your organization so you can:

• Create and support app-driven business models
• Make the right investments in DevOps tools and projects
• Increase employee productivity, speed, and satisfaction

  • BMC Software
  • Application acceleration
  • Information Management
  • Details

Embracing the Looming Challenge of 100% Encryption

by ExtraHopMay 13, 2019

Encryption is skyrocketing both inside corporate networks and on the public internet--and studies show that more and more attackers are utilizing numerous trends to hide their activities from your SOC. Luckily, there are methods you can use to embrace encryption in the enterprise without sacrificing your ability to see, hunt, and stop attackers.

Read the report for a deep dive into:

• Why decryption capabilities are crucial for the modern SOC
• The two primary methods

  • ExtraHop
  • Security Management & Analytics
  • Security
  • Details

Building and Managing an IT Security Operations Program

by Dark ReadingMay 13, 2019

As cyber threats grow, many organizations are building security operations centers (SOCs) to improve their defenses. In this Tech Digest you will learn tips on how to get the most out of a SOC in your organization - and what to do if you can't afford to build one.

Here's what's inside:

• Building and Managing an IT Security Operations Program
• Here's What Happened When a SOC Embraced Automation
• Solving Security: Repetition or Redundancy?

  • Dark Reading
  • Cybersecurity
  • Database Security
  • Endpoint Security
  • Security Monitoring
  • Risk Management/Security
  • Details

Gartner Magic Quadrant for Network Performance Monitoring and Diagnostics

by ExtraHopMay 13, 2019

ExtraHop is the first vendor to move to into the Leader quadrant of Gartner's Magic Quadrant for Network Performance Monitoring and Diagnostics since its inception. We believe this reflects our innovation in the NPMD space as well as our commitment to uniting IT and Security professionals with complete visibility, real-time detection, and guided investigations that deliver performance and security from the inside out. Click download to receive your complimentary copy of the report!

  • ExtraHop
  • Security Monitoring
  • Security Management & Analytics
  • Details

The State of IT Operations and Cybersecurity Operations

by Dark ReadingMay 13, 2019

Conventional wisdom about today's data centers holds that IT and network operations centers (NOCs) and security operations centers (SOCs) are separate organizations staffed by separate teams using different technologies. But in practice, IT operations and security operations are often tightly intertwined, involving overlapping functions and a wide range of common challenges.

How are today's IT operations teams working with security teams? Which functions are assigned to which teams, and

  • Dark Reading
  • Cybersecurity
  • Security Management & Analytics
  • Details