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Why Chatbots Are So Popular Right Now

Nov 10, 2020

Enterprise organizations had already embraced the idea of chatbots before the pandemic. They are the top use case for artificial intelligence, and depending on implementation, an easy way for organizations to get started with AI. Enterprises have deployed chatbots in a range of use cases from IT help desk to human resources to sales to customer service.

In 2020, it's no surprise that organizations have increased their reliance on chatbots to help support operations as the COVID-19 pandemic shut down many physical facilities and changed the way the world works.

Read the report and you'll:

  • Learn more about the technological advances that are making chatbots useful
  • See where it makes sense to use or apply chatbots within your organization
  • Gain an understanding on how chatbots are a complement to human staffers, whether in customer service, help desk, human resources or sales
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