Magpie Partners

Magpie Partners was founded to create a cultural shift in contact center strategy. Our goal is to provide our clients with substantial business insight and stakeholder value by looking beyond traditional approaches and understanding economic returns within their contact centers. Let Magpie Partners show you how you can maximize the return you generate from your contact center.

For more information please contact us at info@mapgiepartners.com or call 1.888.662.4743.

Phone: 1 888 662 4743
Our Website: http://www.magpiepartners.com

Latest Content From Magpie Partners

Whitepaper: Contact Center Value Optimization

by Magpie PartnersApr 02, 2008

Contact Center Value Optimization (CCVO) is an innovative method for making key staffing and management decisions for inbound contact centers. CCVO breaks from traditional approaches by maximizing the difference between costs and the true financial benefit of answering calls to optimize a contact center's performance. Increased revenues, reduced costs, and more efficient use of existing system capabilities can be achieved quickly with no incremental technology investment.