TECH DIGITAL RESOURCE LIBRARY

CSC

CSC is revolutionizing the way products are created and administered in today’s faster, smarter global marketplace. Control costs, improve service and gain faster time-to-market with CSC. Our proven systems and services are used by 80% of the top 50 U.S. life and annuity carriers, representing 75% of total industry premium.

Our Website: http://www.csc.com/lifeannuity


Whitepaper: Danish Re Enters Global Reinsurance Market and Lloyd's, with SICS/nt P&C

by CSCOct 01, 2003

Entering the key London market via a Lloyd�s syndicate meant newcomer Danish Re had to find an administration system that could cope with the demands of a growing global reinsurance business and comply with the strict self-regulatory requirements imposed by Lloyd's of London. It found the solution in CSC�s SICS/nt P&C. The solution enabled entry into both the global and Lloyd�s insurance markets; avoided business duplication with a real-time system; provided flexibility for future growth.


Whitepaper: Grange Insurance Instills Consistency in Claims Handling with CSC's Colossus

by CSCMar 01, 2004

Grange Insurance of Columbus, Ohio, chose CSC�s Colossus in 1998 to help bring consistency and discipline to the way its claims representatives evaluated bodily injury claims. The software tool improved training of new adjusters and helped Grange�s claims service achieve a 90 percent satisfaction rate with its policyholders.


Whitepaper: Leading Bank Selects CAMS II for Advanced Processing Capabilities

by CSCDec 30, 2004

To meet the challenges of the growing debit market, a leading U.S. bank selected CSC�s CAMS II� Card & Merchant System to expand this product line. The bank is a top 20 Visa and MasterCard issuer and processor, a top 20 processor of automated clearinghouse transactions, one of the top in-house merchant processors in the United States, and one of the 15 largest providers of remittance processing services. Prior to choosing CAMS II, the bank utilized an in-house developed system as the foundation for its debit card products. The bank�s efficiency was significantly impacted by manual workarounds and other limitations of an aging system. With a growing debit card portfolio, the bank quickly realized that greater automation was necessary to sustain future growth. The bank evaluated several options, including enhancing its existing system, developing a new system in-house or implementing a �best-of-breed� card processing system. After an intensive evaluation of all the options, the bank selected CAMS II, which provides out-of-the-box integration with CSC�s Hogan System � the bank�s deposit processing system.


Whitepaper: Tennessee Farmers Mutual Insurance Builds Highly Efficient Business with CSC's Systems, BPO Services

by CSCMar 01, 2005

Tennessee Farmers Mutual Insurance needed to extend new business and policy processing technology to 400 agents. The insurer implemented CSC�s Exceed, which gave agents access to back-office services over a Web browser. Using CSC�s systems for 11 lines of business, the carrier maintains an A++ A.M. Best rating, earning it a spot on the Ward�s 50 list for 13 years.


Whitepaper: Sunshine State Insurance Rolls Out Internet Services to Agents with CSC's BPO Operations

by CSCMar 01, 2005

In 2000, a startup company seized an opportunity to enter the Florida homeowners market. The new company selected CSC�s Business Process Outsourcing services to provide comprehensive back-office services to policyholders and Internet-based services to agents. Sunshine State Insurance needed to rapidly transfer 81,000 homeowners policies to a startup company and grow the business through independent agents. The firm selected CSC's BPO operations, which deliver full back-office services to policyholders and Internet-based services to agents. The company diversified geographically by giving agents an easy-to-use Web-based system for closing new business. With CSC's support, it provided uninterrupted service to its policyholders despite a record four hurricanes in 2004.


Whitepaper: West Bend Mutual Insurance Speeds Claim Processing, Extends Information to Agents with CSC's Exceed Claims

by CSCMar 01, 2005

For years, adjusters used paper forms to record claim information, which was then entered into West Bend Mutual�s claims system by a team of clerical workers. This paper-based process was even slower for about 50 adjusters working out of their homes, and sharing information with outside parties such as agents was problematic. West Bend needed a claims system that would support the company�s growth and address the need for imaging, electronic funds transfer (EFT) and electronic data interchange (EDI). West Bend created a custom front end to CSC�s Exceed Claims, allowing claims adjusters to perform more of the work, and was able to create a central claim call center, consolidate five offices and cut processing time in half.


Whitepaper: MMA Uses Advances to Save Fraudulent Claims Payouts Five Times Greater than the Service Costs

by CSCMar 01, 2005

UK general insurer, MMA, wanted better measures for combating claims fraud. It was prompted to seek specialist help in view of industry-average estimates of 10% fraud in motor claims and 15% in household claims. MMA opted for CSC's Advances, a comprehensive solution available as a hosted Web service, which saved the insurer five times as much in claims leakage as the company paid for the service, increased the number of claims declined or withdrawn by 63% and reduced investigation costs per claim by 47%.


Whitepaper: Insurance Corp. of Hannover Improves Market Flexibility, Offers Internet Services with CSC's BPO Operations

by CSCMar 01, 2005

Looking to launch new Web-based services to its agents, Insurance Corporation of Hannover talked to CSC in 2004 about transferring its policy administration, agency accounting and statistical reporting functions to CSC�s business process outsourcing (BPO) operations. The insurer wanted to extend Internet-based services to agents and simplify the accounting and reporting process for 20 specialized programs. Insurance Corporation of Hannover chose CSC�s BPO services for policy administration, agency accounting and statistical reporting, tailored to individual agents. The insurer was able to extend automated underwriting to agents over the Internet, gain full support for the launch of new programs and offload a cumbersome bureau reporting process.


Whitepaper: Southern Mutual Church Insurance Teams with CSC to Double Revenues, Improve Profitability 26 Points

by CSCMar 01, 2005

Southern Mutual Church Insurance Co., based in Columbia, S.C., has made protecting rural churches its mission since 1928. The carrier offers all P&C commercial lines products designed to meet the specific needs of religious institutions, including commercial package policies (CPP), standard fire, business auto, workers� compensation, and all liability including pastoral professional. The insurer wanted to provide a one-stop shop for risk protection for Southern churches, go multi-state and grow revenues, so it replaced its legacy system with CSC�s POINT policy administration solution and stayed current with CSC releases of POINT IN. The insurer doubled revenues in five years, improved profitability by 26 points and increased accuracy of rating and quoting without adding additional staff.


Whitepaper: Companion Property & Casualty Moves into 10 States, Adds Four Lines of Business with CSC's Software and Bureau Reporting Services

by CSCMar 01, 2005

To support its aggressive growth plan, Companion Property & Casualty Insurance Group needed a technology provider with systems and services tailored to the P&C commercial market. For years, Companion had used CSC�s systems and services for policy processing, an Internet portal and bureau reporting. Companion in 1991 was among the first P&C companies to license CSC�s POINT software, the world�s leading policy administration system for small to midsize carriers and MGAs. The POINT IN solution suite has helped Companion double written premium in five years; add four lines of business in 10 states; lower loss ratio with Web-based automated underwriting; shorten time to market from days to minutes and achieve full bureau reporting compliance.