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Micromuse Inc.

Micromuse’s (Nasdaq:MUSE) Netcool® suite provides service and business assurance solutions that match the needs of telecommunications firms, broadband and wireless companies, Internet service providers, and business-oriented enterprises worldwide. The Netcool suite is the industry leader in network operations management because it helps our customers to discover and resolve problems on their networks before they cause lengthy outages in customer services. It monitors faults throughout the service delivery infrastructure in realtime . . . allowing operators to maintain constant service uptime . . . and it's doing its job behind the scenes all the time. The core application of the Netcool suite is Netcool®/OMNIbus™, a software toolkit that provides a status summary of the entire network infrastructure — in realtime. It consolidates reports from hundreds of different network devices and management environments into one screen, providing an easy-to-read color-coded “dashboard” view of the entire network. By supporting voice and data networks, the Netcool® suite is positioned to take advantage of favorable market trends such as the rapid increase in IP data traffic, Voice Over IP, E-Commerce, Web services, and Internet-based enterprises (intranets and extranets).

Micromuse Inc. (Nasdaq: MUSE) is the leading provider of service and business assurance software. Micromuse's recent list of awards include the Crossroads A-List Award for Best IP Network Diagnosis Product for the Netcool®/Visionary™ application. In addition, Micromuse was recently recognized in the Forbes 500, Bloomberg's Tech 100, the Barron's 500, the Business Week Info Tech 100, Deloitte \& Touche's Technology Fast 500, the San Francisco Chronicle 500 and Network World's NW200. Micromuse customers include AT&T, BT, Cable & Wireless, Cellular One, Charles Schwab, Deutsche Telekom, Digex, EarthLink, GE Appliances, ITC^DeltaCom, J.P. Morgan Chase, One 2 One and Verizon. Headquarters are located at 139 Townsend Street, San Francisco, Calif. 94107; (415) 538-9090. The Web site is at

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