UBM: TECH DIGITAL RESOURCE LIBRARY

Cornell University


Latest Content From Cornell University

Whitepaper: Cooperative Strategies in the Standardization of Wireless Telecommunications

by Cornell UniversityJan 01, 2008

This paper discovers firms’ cooperative standard-setting strategies in wireless telecommunications through a quantitative paper of the members of one standards development organization, the Third Generation Partnership Project (3GPP). The results suggest that dense external connections to other 3GPP members help firms make an impact on standards development within 3GPP. Effective standard-setting strategies thus involve setting up a constellation of cooperative arrangements within the


Whitepaper: Service Management and Employment Systems in U.S. and Indian Call Centers

by Cornell UniversityJan 01, 2008

This research paper from Cornell University draws on a comparative international survey of management strategies and employment practices in U.S. and Indian customer contact call centers. The paper compares these practices across three types of centers: U.S. in-house, U.S. outsourced, and Indian outsourced-offshore operations and considers two questions. The paper concludes with a discussion of policy implications.


Whitepaper: Blocking Marketscore: Why Cornell Did It

by Cornell UniversityJan 01, 2008

Spyware is typically installed without consent. An individual can unintentionally install it by clicking an option in a deceptive pop-up window or e-mail message. In Internet, spyware is programming that is installed on individual’s computer to secretly gather information about that individual’s Internet activities and relay it to advertisers. Adware is software designed to distribute advertising. It is usually also thought of as spyware because it almost invariably includes components


Whitepaper: The Changing Nature Of Corporate Global Restructuring: The Impact Of Production Shifts On Jobs

by Cornell UniversityJan 01, 2008

This research paper speaks to a growing phenomenon of global corporate restructuring and capital mobility. US and foreign owned multinationals are simultaneously shifting production from high-wage countries to multiple low-wage destinations, both near shore and off shore, with China as one of the primary destinations for all countries. Yet, there continues to be no government mandated reporting system to track production shifts out of the US. Absent government-mandated reporting, the continued