UBM: TECH DIGITAL RESOURCE LIBRARY

Whitepaper: The IT Manager's Guide to Deploying Social Business Software

by JiveApr 01, 2014

Different types of businesses will have different use cases for Social Business. In this whitepaper, we cover four different use cases. Four very different types of businesses. But in each instance, the company's IT staff followed some key rules to minimize chances of failure and make it easier to convince employees and managers alike to dive into an enterprise social environment.


Whitepaper: Marketing's New Imperative: Bring Social to Your Team

by JiveApr 01, 2014

It's time to revolutionize marketing team productivity with social business technology.Improving cross-functional collaboration is the new marketing mandate, and social business is the enabler, allowing marketing teams to drive more leads, increase sales, and cut operational costs. Learn how to drive real business results with social business technology.


Whitepaper: Transforming Traditional Intranets: Three Places to Focus

by JiveApr 01, 2014

Today's intranet typically looks like a frustrating mess of abandoned content - difficult for employees to use and content owners to govern. Traditional intranets are rarely mobile-friendly and can be a challenge for IT to integrate, maintain and support. It's time to transform the intranet, but what should a modern, mobile intranet look like?

At its core, the modern intranet should boil down to three fundamental focal areas:
• Deliver information and expertise to keep people


Whitepaper: Enterprise Social at the Speed of Business

by JiveApr 01, 2014

Enterprise social collaboration helps companies do business in real-time and react instantaneously to new business opportunities. While solutions come in all shapes and sizes, successful social business collaboration solutions must be more than just a mechanism for sharing information. They must integrate with evolving IT environments, protect user privacy and most importantly help companies meet their business objectives.

IDG Research Services conducted a survey to find out how


Webcast: Creating Value with Social Collaboration Platforms

by JiveNov 13, 2013

In this interactive webinar, panelists from Gartner, PricewaterhouseCoopers, and Jive Software will discuss the latest research, market trends, and proven tactics from the trenches for driving value with social business technology.

Gartner Research Director Larry Cannell will share insights on the evolution of social business platforms and their impact on the market. Simon Levene from PricewaterhouseCoopers will discuss how his firm’s team implemented a social business platform


Whitepaper: The Customer Service Balancing ACT

by JiveOct 10, 2013

Want to rein in support costs without sacrificing service quality and customer satisfaction? You can. New social business solutions eliminate the traditional service trade-offs, providing an optimal combination of assisted peer-to-peer support communities, call deflection, selective escalation and productivity-enhancing collaboration. The result? Reduced call volume and faster resolution times, happier customers and lower costs.


Whitepaper: Manufacturing & Social Technology: 5 Reasons For Consideration

by JiveOct 10, 2013

Automotive firms have been quick to see the potential of the social economy, but most other types of advanced technology have been slower to reap the benefits of going social. However, McKinsey researchers believe this sector could see $170 billion to $200 billion per year by deploying enterprise social collaboration technology more fully. Read the paper to learn how.


Whitepaper: 7 Simple Steps To Getting A Handle On Social Applications In Your Enterprise

by JiveOct 10, 2013

As of January 2011 there were 600 million Facebook users and 200 million Twitter users. Many millions use social services, from sharing photos via Instagram to sharing files via Box.net to via SlideShare.

So how many of your employees use social media? A lot. That's because social has become a normal tool used to manage and organize our lives. Social tools are flexible, efficient, effective and easy to adapt for personal and business uses.

In other words, you can't tell your


Whitepaper: The IT Manager's Guide To Deploying Social Business Software

by JiveOct 10, 2013

THE NEW WAY TO IT. It's true. Different types of businesses will have different use cases for Social Business. In this whitepaper, we cover Four different use cases. Four very different types of businesses. But in each instance, the company's IT staff followed some key rules to minimize chances of failure and make it easier to convince employees and managers alike to dive into an enterprise social environment. In this paper we'll discuss seven key tenets that hold true for any IT manager ramping


Whitepaper: Marketing's New Imperative: Bring Social To Your Team

by JiveJun 28, 2013

Today's marketing teams have to work smarter and faster across a growing range of activities and an increasingly diverse array of participants. Improving cross-functional collaboration is the new marketing mandate, and social business is the enabler, allowing marketing teams to drive more leads, increase sales and cut operational costs. Learn how marketers are achieving success with social business technology.