Enterprise social collaboration helps companies do business in real-time and react instantaneously to new business opportunities. While solutions come in all shapes and sizes, successful social business collaboration solutions must be more than just a mechanism for sharing information. They must integrate with evolving IT environments, protect user privacy and most importantly help companies meet their business objectives.
IDG Research Services conducted a survey to find out how enterprise social collaboration is playing out in the real world. Download the findings to learn about:
•Business drivers for social collaboration investments.
•Importance of social collaboration in business objective success.
•Obstacles to acceptance and adoption of social collaboration software implementation and how to overcome them.
•How organizations are measuring ROI of social collaboration solutions.
Today's intranet typically looks like a frustrating mess of abandoned content - difficult for employees to use and content owners to govern. Traditional intranets are rarely mobile-friendly and can be a challenge for IT to integrate, maintain and support. It's time to transform the intranet, but what should a modern, mobile intranet look like?
At its core, the modern intranet should boil down to three fundamental focal areas:
• Deliver information and expertise to keep people informed and aligned
• Enable people to get work done faster and smarter
• Integrate with legacy applications for uninterrupted workflow
Download the paper and start modernizing your traditional intranet.
Different types of businesses will have different use cases for Social Business. In this whitepaper, we cover four different use cases. Four very different types of businesses. But in each instance, the company's IT staff followed some key rules to minimize chances of failure and make it easier to convince employees and managers alike to dive into an enterprise social environment.
It's time to revolutionize marketing team productivity with social business technology.Improving cross-functional collaboration is the new marketing mandate, and social business is the enabler, allowing marketing teams to drive more leads, increase sales, and cut operational costs. Learn how to drive real business results with social business technology.
In this interactive webinar, panelists from Gartner, PricewaterhouseCoopers, and Jive Software will discuss the latest research, market trends, and proven tactics from the trenches for driving value with social business technology.
Gartner Research Director Larry Cannell will share insights on the evolution of social business platforms and their impact on the market. Simon Levene from PricewaterhouseCoopers will discuss how his firm’s team implemented a social business platform that is accelerating employees' ability to connect and collaborate with each other, which bolsters employee productivity and creates value for clients. Using this single platform, the company is engaging thousands of employees across 158 countries. Simon will also share tips and tactics, as well as metrics on how the platform is driving positive ROI.
Join us online to learn:
About the evolution of social business technology, from general collaboration to driving specific business results
How to roll out social business technology to yield measurable gains, like improved productivity
How organizational dynamics impact social business initiatives
How to find specific examples where social business drives measurable business results
As of January 2011 there were 600 million Facebook users and 200 million Twitter users. Many millions use social services, from sharing photos via Instagram to sharing files via Box.net to via SlideShare.
So how many of your employees use social media? A lot. That's because social has become a normal tool used to manage and organize our lives. Social tools are flexible, efficient, effective and easy to adapt for personal and business uses.
In other words, you can't tell your users not to use social at work. It's like telling them not to walk on their feet. Yet due to regulations like Sarbanes-Oxley, you have to figure out how to manage social application use while adhering to the stringent requirements for compliance and eDiscovery.
Here are 7 ways you can increase your chances of controlling and properly channeling the use of social media in your organization.
Automotive firms have been quick to see the potential of the social economy, but most other types of advanced technology have been slower to reap the benefits of going social. However, McKinsey researchers believe this sector could see $170 billion to $200 billion per year by deploying enterprise social collaboration technology more fully. Read the paper to learn how.
Want to rein in support costs without sacrificing service quality and customer satisfaction? You can. New social business solutions eliminate the traditional service trade-offs, providing an optimal combination of assisted peer-to-peer support communities, call deflection, selective escalation and productivity-enhancing collaboration. The result? Reduced call volume and faster resolution times, happier customers and lower costs.
THE NEW WAY TO IT. It's true. Different types of businesses will have different use cases for Social Business. In this whitepaper, we cover Four different use cases. Four very different types of businesses. But in each instance, the company's IT staff followed some key rules to minimize chances of failure and make it easier to convince employees and managers alike to dive into an enterprise social environment. In this paper we'll discuss seven key tenets that hold true for any IT manager ramping up for a large-scale Social Business Software install. But regardless which type yours is, there are some tried-and-true rules that both minimize chances of failure and make it easier to convince employees and managers alike to dive into an enterprise social environment.
Companies today are acutely interested in becoming more customer-centric and increasing customers' lifetime value. One key way to deepen engagement with customers is by creating and cultivating a customer community, but many companies don't know how to develop a compelling community-one that keeps customers engaged over time. Learn 6 ways to create a customer centric culture.