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Latest Content From Talkdesk

Webcast: 3 Ways to Simplify Your Contact Center in 2019

by TalkdeskApr 23, 2019

Customer experience has overtaken price and product as the top differentiator between brands. Your customers don’t care about spikes in interaction volume, agent training curves, or the mechanics of contact center technology. They simply want fast, efficient service. How do you manage an environment that is constantly changing without allowing it to negatively impact your customers?


Webcast: 5 Must Haves for the 2019 Call Center

by TalkdeskJan 16, 2019

Creating or maintaining a modern call center requires you to stay up to date on innovation and proven principles. Join this session to gain in-the-know insight from some of the industry’s premier thought leaders on this year’s must haves. Transforming any operation can take time, but with these helpful insights you will walk away from this webinar with some useful suggestions to finalize your 2019 game plan.