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Latest Content From Salesforce

Webcast: Salesforce: Optimizing the Agent Experience from Anywhere

by SalesforceJun 03, 2020

Contact centers have had to adjust on the fly to the new realities of the coronavirus pandemic: Many agents now work from home, and are dealing with demands that they never encountered before. Improving your agents’ experience is critical to keeping them performing at top levels—which benefits them and your customers. One key way to help your agents is by integrating your CRM more tightly with the agent desktop. That’s now possible with Salesforce’s Service Cloud Voice product, which provides agents a more seamless way to access customer data while handling calls. In this webinar, you’ll hear about how you can make your agents more productive and satisfied by providing them with more functional tools for doing their jobs, whether from home or the contact center.